Job Description

The Support Specialist's responsibilities will include desktop support for employees and customers at Expeditors' global headquarters. Candidate should have extensive experience imaging, configuring, troubleshooting, and deploying desktop and laptop computers to corporate users. Technicians are required to interact with approximately 1300 people at all levels within the company and must possess excellent customer service skills.

The successful candidate will be process oriented as well as customer focused and motivated by team success. They will have a keen eye for recognizing inefficiency and take the initiative to simplify and document processes for their users. The Support Specialist's role will primarily address incidents and requests from corporate users, in addition to handling escalated incidents within the team's queue.

Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

Qualifications

MINIMUM QUALIFICATIONS

• Imaging, configuring, and supporting PC, laptop, phone, and peripheral hardware
• Extensive experience supporting Microsoft Windows 10 and above
• Installing, configuring, and supporting 3rd party software
• Troubleshooting network and connectivity issues
• Understanding of Active Directory and group policies
• Strong interpersonal skills and the ability to effectively communicate technical information to all audiences

DESIRED QUALIFICATIONS

• Strong skills with SCCM and Intune
• Experience with OSD and App Deployments
• AV Conferencing Support
• Scripting/Automation

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Additional Information

Expected base salary: $68,000 to $80,000

May be eligible for bonus following first year of continuous employment in position.

Expeditors offers excellent benefits:

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday
• Business professional dress code

All your information will be kept confidential according to EEO Guidelines.