Job Description

• Conducts technical education programs (ie: outline, text, handouts, tests, laboratory exercises, etc.) for customers and service engineers on current and new products utilizing ISD methods.
• Conducts certification training for field service engineers and other internal employees.
• Conducts soft-skills and leadership training in support of internal initiatives.
• Creates eLearning courses using Articulate and/or Storyline products.
• Creates, reviews, and edits all assigned training materials and designs program improvements on a continuous basis based on customer needs and utilizing ISD standards.
• Recommends modification of lessons, modules or classes in accordance with internal/external client’s unique needs.
• Lectures class on safety, installation, programming, maintenance, and repair of equipment.
• Demonstrates procedures being taught, such as programming and repair.
• Administers written and practical exams and writes performance reports to evaluate trainee’s performance.
• Participates in meetings, seminars, and training sessions to obtain information useful to training facility and integrates information into training program.
• Provides on-site application support for new product field tests.
• Becomes subject matter expert by attaining full knowledge of applications, installations and operations of assigned products and HR skillsets.
• Establishes and maintains a close relationship with Product Specialists and HR in order to support the needs of the customer and remain aware of current technical and/or compliance trends, and to ensure Product Manual and lesson plan continuity.
• Complies with and ensure department compliance with Company health, safety and environmental policies.
• Complies with all applicable U.S. export control and security regulations.
• Other duties as required.

Background:

This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.
This position requires a U.S. Personal Security Clearance.

SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.

WORK ENVIRONMENT: Typically, the work environment will be in a classroom or laboratory environment. The job may also be performed off-site at the customer location. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

Qualifications

Education/Training: A Bachelor's Degree in education, adult learning, or a technical discipline is preferred. Three years related experience and/or training, or equivalent combination of education and experience is acceptable. Troubleshooting skills are necessary, and must be computer literate. Strong organizational skills & self-discipline to work independently with limited supervision.

Experience: Individual must have three to five years of training and course development (including eLearning development) experience. Course development experience required. Persons from within the company must have at least one year prior experience, or been involved with both internal and external training activities with a proven track record of success. Must be able to obtain and maintain security clearances.

KNOWLEDGE/SKILLS:

• Ability to analyze, develop and design training and support materials.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to deliver soft-skills and leadership training effectively.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to engage an audience, parse information, and perform testing.

PHYSICAL/MENTAL REQUIREMENTS:

• Ability to plan and execute training concepts and conduct training courses
• Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual
• Ability to use hands to finger, handle, or feel; reach with hands and arms; climb, balance or stoop, kneel, crouch or crawl.
• Ability to lift packages up to 50 lbs. unassisted.
• Must be able to certify on all Smiths Detection equipment within two years with a passing score of 90%.

POSITION TYPE/EXPECTED HOURS OF WORK: This is a full-time position. Must have travel flexibility, as well as flexible working hours. This position requires the candidate to live in the greater Baltimore area.

TRAVEL: 90% travel (domestic and international) can be expected at peak times.

Supervises: None

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Information

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr-1@smiths-detection.com.

The compensation for this position ranges from $77,605.00 - $116,407/YR and will vary depending on factors such as your location, skills, job-related knowledge, and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Smiths Detection provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail stat@smiths.comor call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection, Inc. participates in the Electronic Employment Verification Program.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)