Job Description

The Transition & Implementation (T&I) Coordinator is responsible for planning and managing a successful customer transition from the award of the freight forwarding related business through the daily execution of branch operations. They are a single point of contact for accounts identified as requiring special attention based on the complexity of the scope of services (size, multi-logistics products/services, IS requirements.)

The T&I Coordinator will direct and manage the day-to-day activities of implementing new business with in the Expeditors Network. They define the scope and complexity of the business to be transitioned. The T&I coordinator will direct cross-functional teams comprised of customer, local operations, analysts, Product and IS (support/development) personnel.

Communication is required in many forms: in-person meetings, email, project management tools and video / conference. They are responsible for successfully implementing operational and systems solutions according to the scope of services or project.

The T&I Coordinator will also be responsible but not limited to the following sample activities, tasks and/or responsibilities:

• Establish service expectations and KPIs and consistently review performance for compliance and process improvements.
• Review and maintain procedures and processes that guide Operations in support of the customer’s global logistics needs, and help to establish new procedures as needed.
• Continuously develop knowledge of Supply Chain processes, financial objectives and general business acumen to benefit client and personal objectives.
• Develop and maintain Account Strategy in order to identify account objectives, Expeditors vision, KPIs, and measures for success while identifying resources needed to reach these objectives.
• Create and present Customer Business Review

Qualifications

• Ability to legally work in the United States
• Ability to converse with customers whose primary language is Spanish
• Bachelor’s degree preferred, however equivalent combination of education and experience will be considered.
• Minimum 4 years of experience in transportation/supply chain/logistics field, however equivalent combination of education and experience will be considered.
• Ability to define, develop, and document business processes and procedures.
• Proficient in establishing relationships at all levels within accounts.
• Effective interpersonal skills- including proven abilities to listen, comprehend, and to communicate clearly and concisely both verbally and in writing with the ability to present.
• Demonstrated critical thinking, analytical, internal/external customer service, project management, and problem solving skills.
• Intermediate computer skills- email, internet, Excel, Word, Power Point.
• Background in project management or project coordination
• Strong understanding of supply chain solutions
• Ability to document business process flows
• Familiarity with EDI and its use
• Strong organizational skills, computer skills and general knowledge of supply chain software
• Travel when necessary (upon approval) to branch offices and/or customer locations to resolve issues, review procedures and maintain customer satisfaction.

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

The pay range for this position is $22-24/ hour.

All your information will be kept confidential according to EEO guidelines.