Job Description

Ensure the proper and timely movement of freight and information, while providing
exceptional customer service.

Duties and Responsibilities:

• Ensure smooth and timely freight process flow.

• Ensure accurate and timely data entry into our operating system.

• Track and trace files as required

• Use Work Flow on daily basis

• Ensure timely delivery of freight to customers

• Ensure documents are timely sent to customers

• Ensure accurate and timely client and vendors billing.

• Interact with our customers in arranging their shipments, meeting
  customer service standards.

• Contribute to maintain strong relationships with vendors (airlines, trucking
  companies, and others)

• Meet compliance at all times to regulations. This includes internal
  policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.

• Understand department process flow, constantly looking for areas of improved efficiency.

• Meet KPI standards, as per the company’s procedures

• Ability to work flexible schedule at times as business needs dictate

• Other tasks/duties as deemed appropriate by your management team

Qualifications

• Good Microsoft Office skills (Excel, Word etc.)
• Excellent oral and written communication skills
• Excellent organizational skills, time management skills in addition to a professional manner
• A proven history of providing exceptional customer service at all levels
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus