Crew Hotel Operations Scheduler Req #: WHQ00013516-RA Location: Chicago, IL US Job Category:Finance We have a wide variety of career opportunities around the world come find yours. Finance Explore open positions in our Procurement department, which manages the purchasing of many of the products and services United uses on a daily basis including crew hotels and transportation. Job overview and responsibilities Monitor and execute daily operations of unassigned hotel and transportation requirements through the use of system alerts. Correct contractual violations of layover hotel assignments caused by irregular operations/reassignments to maintain on-time departures and meet financial objectives. Work closely with Onboard Crew Scheduling, Flight Operations Crew Scheduling, SOC and station operations to accommodate equipment substitutions. Coordinate and communicate crew change information to minimize flight delays or cancellations. Keep supervisors informed of pertinent operational information. Support flight crews and suppliers to resolve questions specific to hotel or transportation issues that are not covered in the pairing information. Maintain the HOME system to ensure accuracy and record all aspects of hotel/transportation information. Assists with HOME automation testing, identify errors and propose solutions to appropriate personnel. Accomplish operational and financial objectives for on-time performance and hotel/transportation needs in a customer-focused manner while promoting quality of life for our crew while ensuring compliance with both the AFA and ALPA agreements when assigning hotel rooms and ground transportation. Optimize daily and monthly hotel and transportation supplier inventories through reuse or cancellation of vacancies to ensure financial objectives are met including the gainsharing program. Interact with both SW and FO Crew Scheduling, and Charter Sales to develop optimum hotel/transportation assignments for extra lift, TDY, Flight Test Pilots, commercial and military charters. Execute the appropriate number of hotel bookings as needed to protect the operation during irregular/unplanned events at the lowest available rate at time of booking. Proactively communicates potential sellout cities due to seasonality or special events. Maintains appropriate telephone availability in order to meet proper customer service levels and performance against goals. * Decision Making * Communication * Customer Focus * Teamwork * Adaptability * Innovation * Planning Required * Bachelor Degree or two years of related scheduling or hotel front desk experience * Strong analytical, problem-solving, customer service and communication skills * Experience using a wide variety of computer applications including Word and Excel * Must be able to work 24/7, 365 days a year * Shifts are outside normal business hours including weekends and holidays * Must be legally authorized to work in the United States for any employer without sponsorship * Successful completion of interview required to meet job qualification * Reliable, punctual attendance is an essential function of the position Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBT