SWC GROUP is a leading national provider of accounts receivable services. We specialize in collections for several industries including communications, utilities, financial, and education.
SWC GROUP IS HIRING A CASE INVESTIGATOR TO WORK REMOTELY
QUALIFIED APPLICANTS MUST LIVE IN NORTH CAROLINA AND BE A NORTH CAROLINA RESIDENT
MUST BE ABLE TO TRAVEL WITHIN ASSIGNED REGION
POSITION SUMMARY
The Case Investigator will be responsible for contacting North Carolinians confirmed with COVID-19 infection to provide education regarding the recommendation to self-isolate, assess their ability to safely comply with the recommended control measures, and to elicit information on close contacts who need to be notified of their exposure. Although case investigators will prioritize contacting and interviewing cases by phone.
ESSENTIAL FUNCTIONS
- Follow the set protocol for contacting assigned newly diagnosed COVID-19 case patients and document all contact attempts and timeframes in a timely manner.
- If unable to reach case patient after set number of required phone calls/texts/emails have been made, perform field visit if residential or work address is available.
- Make sure all case patients are given the contact information for their local health department and the care resource coordinator, as applicable, covering their jurisdiction in case social needs arise during the isolation period.
- Maintain daily contact with Director/Manager and assigned local health department to receive assignments and make sure the needs of the local health departments are being met.
- Use a scripted template to guide the interview process and assure all required questions are asked, education given, and interaction is conducted with professionalism and empathy to encourage forthrightness.
- Explain the importance of adherence to control measures and the need for contact tracing to prevent disease transmission and keep communities healthy and ensure all follow up questions are answered.
- Complete data entry for case interview and elicited close contacts into the designated system immediately after obtaining. This will ensure the contact tracers can initiate the notification process of all close contacts as soon as possible.
- MUST BE ABLE TO TRAVEL WITHIN ASSIGNED REGION
Required Skills
QUALIFICATIONS
- High school diploma, or equivalent required
- Previous experience in nursing is preferred
- Ability to speak, read, and write English
- Access to a personal computer/laptop for data entry
- Ability to handle confidential information with discretion and professionalism
- Technology requirements: PC with Windows 10, Antivirus Protection: Windows Defender and Windows Firewall; or Mac with Apple OS X 10.13, Antivirus Protection: Sophos
- Internet connection with minimum of 8 Megabits per second upload and download speed
- The ability to make calls from your computer
QUALIFICATIONS KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to exhibit a professional and positive attitude and a good work ethic
- Ability to prioritize workload, set and meet deadlines
- Ability to follow directions given by assigned local health department and Director/Manager to ensure the needs of the program are being met.
- Exhibit excellent interpersonal skills required and ability to interact professionally with culturally diverse populations
- Ability to think critically and use good judgement in all decision making
- Fluency in languages other than English is a PLUS
- Ability to show empathy to distressed individuals
- Proficiency with computers
WORKING CONDITIONS
- The job environment is home based.
- Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time and repetitive wrist motion
- The job environment can be intense as high volume, repetitive work is an expectation.
Required Experience