Entry Customer Service Representative **If you are a current Idaho Power employee, please apply through the Employee Portal. Application Deadline: 08/15/2018 at 11:59 pm Mountain Time # of Positions: 8 Job Type: Regular Job End Date: Exemption Status: Non-Exempt Pay Range: $15.97-19.24 Minimum Age Requirement: Job Description: Are you customer-focused, adaptable and highly accountable with exceptional multitasking and computer software skills? If so, we have a great opportunity for you! Idaho Power is currently seeking Customer Service Representatives at our Customer Interaction Center located in Boise, Idaho. As a member of our Customer Interaction Center you will be offered a professional, fast-paced, upbeat and friendly work environment where you are recognized for your hard work and effort. You will get extensive training and be offered development opportunities to learn, grow and advance within your role to build a long-term career within the Idaho Power family. As a preferred employer, Idaho Power offers an excellent work/life balance with a Monday through Friday (no weekends!) schedule that varies from 7:30am 6:30pm. Idaho Power offers a robust total rewards package that includes medical, dental and vision insurance, a health savings account option, generous retirement, life insurance and much more! The Customer Service Representatives specialize in providing positive customer experiences, work in a high-performance team environment, respond to numerous customer related phone calls in our Customer Interaction Center, and are responsible for a number of customer-focused tasks many of which are confidential in nature. These responsibilities include responding to customer movement requests, setting up new customers and accounts, customer inquiries and requests for account information, making collection arrangements, responding to outages, determining the most effective resolution to customer issues, maintaining customer accounts, and making outbound calls through the outbound dialer. IMPORTANT DATES: The successful candidates will report to work on October 8th. The first round of interviews, which will last approximately 30-45 minutes, are scheduled for August 27th August 31st. The second round of interviews, which will last approximately 1-2 hours, are scheduled for September 4th -September 7th. The successful candidates will be in training from October 10th November 13th. These dates are mandatory and necessary for proper training and development. Candidates unavailable on these dates will not be considered. REQUIRED SKILLS Knowledge of: * Personal computer applications related to customer service system operation and requirements; standard office software including Excel, Word, and Outlook; the preparation of repair and customer orders and initiating actions for providing and maintaining services to customers. Skills in: * Customer service; interpersonal communication; basic math, accounting, 10-key, navigation in systems, and typing; multi-tasking by listening, typing, and talking simultaneously. Ability to: * Use good judgment in applying established guidelines to solve work problems; maintain composure and deal effectively with a diverse customer base in stressful situations; deal effectively with emotionally charged situations; understand and carry out moderately complex written and oral instructions; operate inbound or outbound phone system; provide monitoring and guidance to less experienced members of the team; deal effectively with customers and co-workers; practice a flexible approach in working with team members to develop a successful team; work on-call for emergency response; and sit at a desk for the majority of the work day. MINIMUM REQUIREMENTS Education: * High school diploma or GED. Experience: * One year experience in customer service or 2 years in a service-oriented environment. Prefer: * 2 or more years of customer service related experience in a call-center or high-volume service environment; experience working with difficult or upset customers; experience handling confidential information. * Demonstrated knowledge in Customer Information Systems, Microsoft Office and Excel. * Spanish Bilingual ADDITIONAL REQUIREMENTS Traditional schedules will include an eight-hour Flex schedule between the hours of 7:30am-6:30pm; however, these positions may require the ability to work varying shift schedules based on business and customer needs and the ability to work non-traditional business hours. Successful candidate must demonstrate ability to appropriately handle confidential information, as well as be comfortable with sitting at a desk the majority of the work day. Competencies: Adaptability, Applied Learning, Building Strategic Work Relationships, Communication, Customer Focus, Decision Making, Managing Work (includes Time Management), Quality Orientation __________________________________ Need Assistance Completing Your Application? Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company: Phone: 208-388-2965 or Email: jobs@idahopower.com Idaho Power is an Equal Opportunity Employer We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws. Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.