Member Services Specialist Omaha, NE/en-US/PrimeTherapeuticsCareers/job/Omaha-NE/Member-Services-Specialist_R-02485/apply Our work matters. We help people get the medicine they need to feel better and live well. nbsp;We do notnbsp;lose sight of that. It fuels our passion and drives every decision we make. Job Posting Title Member Services Specialist Job Description The Member Services Specialist is responsible for interacting with Prime members, pharmacies and doctors offices by providing support and assistance with order processing and general account benefit inquiries.nbsp; Responsibilities * Receive incoming calls or emails from members, pharmacies, doctors offices about requests for information on medication and benefits * Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member * Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA * Other duties as assigned Minimum Qualifications * High School Diploma from an accredited school or equivalent GED * 1 year of customer service experience * Has suitable home office (i.e. chair, desk, internet, etc.)nbsp; that meet Prime required standards (if work from home position) * Must be eligible to work in the United States without need for work visa or residency sponsorship Additional Qualifications * Strong PC Skills with ability to navigate multiple software systems simultaneously * Strong communication skills with focus on professional demeanor and empathy * Ability to multitask * Detail oriented Preferred Qualifications * Contact Center experience * Some college coursework * CPhT certification * Fluency in another language (Spanish) * Pharmacy Benefit Management or other Healthcare experience * Work From Home (remote) experience (where applicable) Minimum Physical Job Requirements