Job Description

COVID-19 UPDATE: At IONOS, the health and safety of our team members is of the utmost importance. Therefore, we are presently CONTINUING TO HIRE at this time with new team members joining our existing team members who are working remotely at home. We plan to continue to work from home (including providing world-class training to our new team members) until it is deemed appropriate to return to our offices. We look forward to talking with you soon about the opportunity to join our team.

CANDIDATES MUST RESIDE WITHIN COMMUTING DISTANCE OF CHESTERBROOK, PA

1&1 IONOS, Inc. is a subsidiary of United Internet'a profitable, publicly held German company with a market cap of over $8 billion. 1&1 IONOS's North American headquarters is located in Chesterbrook, PA, a Philadelphia suburb. 1&1 IONOS is known for its comprehensive and affordable Internet products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting edge technology, 1&1 offers users every available resource to easily and affordably create and maintain an optimal online presence. Founded in 1988, 1&1 IONOS is a global leader among web hosting providers. Internationally, 1&1 maintains more than 13 million customer contracts with both consumer and business users and the 1&1 group manages over of 19 million domain name worldwide. It also operates 5 highly secure, green data centers housing more than 70,000 servers. 1&1 has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, 1&1 has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, 1&1 opened a state of the art 55,000 square foot data center in Lenexa, Kansas.

JOB SUMMARY:

The Web Hosting Support Representative primarily supports 1&1 IONOS customers with shared-environment web hosting products via phone, email and chat. Additional responsibilities of the position include assisting customers with their domains, email, billing, and account management. Web Hosting Support Representatives also sell related products and services based on customer need.

We provide all necessary training. Candidates should possess basic technical abilities and troubleshooting skills with excellent customer-service skills.

RESPONSIBILITIES:

• Resolving customer issues via phone, email and chat
• Demonstrating both technical proficiency and effective soft skills in resolving customer issues
• Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
• Recommending and selling the right products and services based on customer's business and personal needs
• Effectively managing self to meet departmental goals and resolve incoming workload efficiently

QUALIFICATIONS:

Prior technical support and/or customer service experience

• Strong spoken and written communication skills
• Basic understanding of TCP/IP protocols - HTTP, DNS, FTP, etc.
• Willing to learn and adapt to new technologies in a changing environment

Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.