Job Description

Traffic Management Center Operators (TMC Operators) work as part of a team of transportation professionals in the Greater Miami Expressway (GMX) Traffic Management Center (TMC). TMC Operator’s primary responsibilities are to monitor roadway activities in order to identify, communicate and dispatch resources in response to traffic events and congestion on the MDX. The duties are similar to those of a 911 dispatcher within a fast-paced, call center environment. The starting pay will be $18.00hr.

1. Dispatches Road Rangers to manage traffic events.

2. Manages traffic events including the monitoring of roadways to detect events, confirming events, and monitoring of events through the phases via CCTV.

3. Disseminates information to the public via 511/Florida Traveler Information System (FLATIS) and Greater Miami Expressway (GMX) Dynamic Message Signs (DMS), regional Traffic Management Center (TMC)s, and other responding agencies.

4. Adheres to the guidelines set forth in the Standard Operating Guidelines (SOG).

5. Completes shift change reports as required by the SOG.

6. Handles call from the Florida Highway Patrol (FHP) communications center and other agencies, advising them of events along the highway.

7. Dispatches Road Rangers and monitors Road Ranger activity including the monitoring of the Automatic Vehicle Loader (AVL) system to provide oversight of the Road Ranger operations.

8. Manages events to include monitoring the roadways, detecting events, monitoring the events, collecting information and disseminating information.

9. Monitors 511/FLATIS website (www.fl511.com) to ensure correction information is being reported.

10. Monitors FHP website to collect information and to ensure correction information is being reported.

11. Completes required logs accurately and within the set time frame.

12. Coordinates with partner TMC (District VI, FL Turnpike) ensuring seamless information to this public.

13. Understand and abide by the standards set forth for ethical behavior and integrity as detailed in the Code of Business Conduct.

14. Perform all other duties prescribed by management

Qualifications

Minimum Requirements:

• High school diploma
• Must pass a State and Federal criminal history/security background check; must also successfully complete Florida Highway Patrol (FHP) Joint Task Force (JTF) / State Law Enforcement Radio System (SLERS) fingerprint-based Criminal History Records Check (CHRC)
• Must pass a pre-employment drug screen.
• Constantly operate a computer and other monitoring equipment.
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.

Preferred Qualifications:

• Team and customer oriented, provides superior services to other related departments
• Must be able to multi-task, working in a fast-paced environment, meeting tight deadlines in a timely manner. Demonstrates flexibility by adjusting readily to changing priorities. Makes decisions independently on problems and methods using the best available information at the time
• Must have excellent communication skills, both written and oral, and be able to effectively and tactfully communicate with many levels of personnel in a variety of environments. Must be able to tactfully navigate delicate situations with finesse and sensitivity
• Must have strong computer skills to be able to efficiently use the software provided to maintain the operation and required data. Must be detail oriented with a strong sense of motivation and drive to constantly perform at a high level of expertise
• Fluent English reading and writing skills to be able to read and understand guidance for day to day work requirements
• Ability to work a flexible schedule associated with the following shifts:
  • AM/PM Shift Hours: 6:00am to 6:30pm / 6:00 am to 2:30pm / 2:00pm to 10:30pm / 10:30pm to 6:30am
• Able to work weekends, evenings, holidays and flexible hours when necessary

Additional Information

Additional Information

• This position does not include sponsorship for United States work authorization.
• Relocation assistance is not available for this position

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About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.