Specific Duties & Responsibilities:

Support departments in digital service delivery improvement and implementation

Lead a large-scale transformation that involves multiple stakeholders, constituencies, and agencies

Be a critical thinker who challenges the status quo and encourages creative ways to overcome roadblocks

Utilize preexisting research (and collect new data as needed) to inform the redesign of the digital hiring system

Facilitate cross-departmental workshops mapping business processes and relating them to user research and city technology capabilities

Conduct usability testing to confirm and identify job applicant and hiring staff pain points as needed

Create site maps, flow diagrams, storyboards, wireframes showcasing interaction flows, information architecture and designs to combat these pain points and improve the hiring experience

Support the People Soft expert in prioritizing and implementing system changes based on pre-existing user research

Utilize UX expertise to design the most seamless and efficient hiring process for front and back-end users

Apply a UI style guide to create visual designs for all pages on the website within the PeopleSoft system and support testing, refinement, and implementation of those designs

Lead the implementation of UX and UI changes to the hiring website in collaboration with the Office of Chief Technology Office (OCTO) the Department of Human Resources

Help set and achieve defined targets of impact by monitoring performance and helping course correct when needed

Minimum Qualifications:

Bachelor’s Degree and/or relevant practical experience in user experience, human-centered design, collaborative solution creation, visual communication, and implementation skill sets

10+ years of professional level experience in a relevant field

Expertise in human centered design innovation, UX design, and visual design, included design research, data synthesis, co-creation, prototyping, testing, iteration, and implementation

Demonstrated ability in managing complex digital design and implementation projects in a government environment

Demonstrated ability conducting user research and translating raw data into insights

Demonstrated ability to display large amounts of information in simple, easy to understand formats

Ability to work both independently, and cooperatively within a team, leveraging other team member’s work and abilities

Strong interpersonal skills with an ability to build good relationships with teammates, city staff, and diverse community stakeholders.

Experience facilitating workshops and other meetings with senior-level stakeholders

Demonstrated ability to summarize and explain complex situations in both written and verbal form

Strong desire to improve local government services

High resilience and patience in working with people of varying levels of interest in digital service redesign

Strong project management background with the proven ability to establish targets and deliver measurable results on time and within budget

Superior organizational skills and ability to set priorities and respond quickly as priorities change

Familiarity with PeopleSoft (preferred but not mandatory)

Familiarity with HTML

Proficiency in Figma, Miro, Adobe Sketch (or equivalent etc), MS Word, MS Excel, MS Outlook

Work Schedule / Environment:

In the office four days a week between Monday – Friday, 8 AM - 5 PM

Rare occasions of before/after-hours work will be needed to capture certain research opportunities