Role : Senior Unified Communications Engineer

Location : Washington DC (Hybrid)

Client : DC Government

Job Description:

Major Duties

Maintains core infrastructure for Cisco Voice and Video systems. Responsible for installation, configuration, and troubleshooting of voice and video equipment and applications. Interfaces with customers, contractors, and vendors to resolve system and Cisco Unified Communications problems, and other issues. Installs and upgrades the following Cisco voice systems: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Session Manager Edition (SME), Expressways, Emergency Response systems, SRST, and voice gateways. Migrates Cisco voice systems from Cisco UCS legacy infrastructure to Cisco Hyperflex. Migrates Cisco voice and video devices from on-premises infrastructure to Cisco Webex Calling. Implementation of monitoring tools for all Cisco voice core infrastructure and Cisco voice applications. Handles alarms with corrective measures or escalates to Cisco TAC for additional support to resolve issues. Program Cisco voice and video devices in bulk. Runs reports from GUI interfaces and/or CLI Accepts escalated trouble tickets from other Unified Communications team members. Analyzes and diagnoses complex problems and recommends corrective measures within an appropriate response time in accordance with service level policies. Works closely with other senior Unified Communications engineers and management to develop test plans and implementation strategies for new products and services. Participates in on-call rotational UC operation support program and always carries communication device(s).

Monitors the communication device(s) for trouble tickets and/or outages and responds to operational requests either as primary or standby on-call representation. Creates implementation and test plans for changes in production.

Implements configuration changes in accordance with the change management processes and procedures, Submits change requests to Change Advisory Board (CAB) and attends meetings to defend the requests in front of the advisory board.

Required: Cisco Certification Network Professional (CCNP) Mastery knowledge of Cisco Collaboration products and technology to design, deploy, and operate associated hardware and software is required. CONTRACT JOB DESCRIPTION Responsibilities:

1. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty.
2. Identifies improvements to project standards to achieve high quality services/products.
3. Identifies best practices and standards for the use of the product.
4. Delivers support and design for industry specific technologies that require integration with systems or networks.
5. Interacts with executive level business users or technical experts.
6. Functions as a niche technical SME.
7. Lead experience with technical expertise across large, complex implementations for systems.

Minimum Education/Certification Requirements: Bachelor’s degree in IT or related field or equivalent experience

Experience:

Cisco Certification Network Professional (CCNP): 4 years (Preferred)

CISCO Unified Communication Manager: 8 years (Preferred)

CISCO Unity Connection: 8 years (Preferred)

11-15 yrs. conveying technical and functional concepts: 10 years (Preferred)

11-15 yrs. preparing complex technical documentation: 10 years (Preferred)