Job Description

2-1-1 San Diego's mission is to mission is to serve as a nexus to bring the community together to help people efficiently access services and provide vital trend information for proactive community planning. To meet this mission, we seek talented team members who exhibit our values and complement our company culture.

What is a Community Connector I? A Community Connector I is a client-focused position responsible for leveraging technology to provide assessment, problem solving and referral assistance over the phone for clients with complicated needs. A successful Community Connector I knows the importance of empathy, advocacy, cultural competency and follow-up assistance to help clients access the services needed to build and sustain healthy lives. This position requires a creative intellectual with critical thinking skills and a desire to help those in need.

• Performs in-depth screening for community programs for the purpose of educating, navigating and connecting clients with needed services.
• Using needs assessment, identifies programs to assist the client based on the social determinants of health.
• Actively listens to clients to develop a strategy that identifies solutions to barriers to access.
• Identifies and accurately refers clients to appropriate community resources which may address the clients' additional health and social needs.
• Accurately documents all client interactions and unmet needs in 2-1-1's systems to assist in the identification of gaps in services that can be addressed.
• Facilitates client access to community resources and agencies.
• Identifies and assists with barriers to care and monitor client progress.
• Uses active listening and conversational intent in all interactions to provide high-quality confidential connections to resources and services for all 2-1-1 clients.
• Ensures successful service delivery by continuously monitoring and improving personal productivity, quality measurements, client satisfaction surveys and efficiency.
• Manages follow-up conversations with clients to identify needs for advocacy, further services, and feedback regarding services received.

ALWAYS ACTS IN ALIGNMENT WITH THE COMPANY VALUES.

• Seeks continuous learning opportunities to promote growth, professional and personal development.
• Continuously monitors and improves personal productivity, quality scores, client satisfaction survey scores, and efficiency.
• Engages with and contributes to the positive culture of 2-1-1 San Diego's core values.
• Works collaboratively with our community partners to improve San Diego's system of care.
• Assists with special projects as requested.

Values We Live By at 2-1-1 San Diego

1. Deliver WOW Through Service
2. Embrace and Drive Change - Evolve
3. Create Fun and A Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships with Communication
7. Do More with Less
8. Build a Positive Team and Family Spirit
9. Be Passionate and Determined
10. Be Humble

Qualifications

• Associate's Degree or higher.

• 1-2 years' experience working directly with clients in a non-profit, community-based health or social services agency, information and referral service, counseling center, or charitable organization.

• Experience or education in the fields of social sciences and humanities such as public health, social work, human development, psychology, and/or sociology.

• Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.

• A positive attitude, desire to learn and grow and aspirations to lead.

• A focus on the growth and well-being of people and the communities to which they belong.

• Excellent verbal, written and interpersonal communication skills.

• High level of proficiency in web-based systems, real-time communication systems (i.e.: chat), Microsoft Office, and other Client Record Management systems.

• Must actively pursue individual AIRS certification, if eligible.

• The desire to seek learning opportunities to promote growth, professional and personal development.

• Bilingual English/Spanish is highly desirable.

Our Commitment 2-1-1 San Diego is deeply committed to the principles of equity, diversity, and inclusiveness and seeks to create a pluralistic community for all staff and clients. 2-1-1 San Diego is an Affirmative Action/Equal Opportunity employer. Persons of color, women, minorities, military and individuals with disabilities are encouraged to apply.

Other Details Status: Non-Exempt, Full-Time

Department: Service Delivery

To: 2-1-1 Client Services Supervisor

Work Schedule: The Community Connector I position operates on a 24/7/365 work-schedule. Shifts may include early mornings, late evenings, overnights, weekends, and holidays. Schedules may be changed to meet the needs of 2-1-1's clients. Flexibility is required due to nature of business.

All 2-1-1 Employees are required to be responsive and available for shifts for as much as 12 hours in length during declared regional disaster events to perform duties as directed by the Emergency Manager.

JOB POSTED BY APPLICANTPRO