Job Description
Searching for dynamic, open-minded, mature individuals for this Remote position.
This is a customer service role that will handle inbound and outbound calls.
Candidates should demonstrate strong active listening skills, and able to display solution-focused approach & “can-do-attitude”. Ability to research topics to provide the best solution to the customer.
THIS IS A WORK FROM HOME ROLE.
CURRENTLY WE ARE ONLY HIRING FROM THE STATE OF TEXAS
GENERAL JOB DUTIES: -Effectively and accurately engage with customer service inquiries via voice/phone -Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required -Provide exceptional service to all internal and external customers -Adhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approach -Utilize correct tools to efficiently manage a number of often concurrent activities -Provide thought leadership and insights to improving the process of reaching customers -Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction -Comprehend customer request, for product, services, inquiries, and ensure proper security procedures are followed -Assist in escalation process (when required) -Analyze and report on data regarding posts
JOB REQUIREMENTS:
-Technical aptitude preferably with Chat/Voice prior work experience.
-1+ years’ experience in retail & sales related profession/Customer Service (preferred)
-Computer navigation and typing proficiency
-Strong reading comprehension and written communication skills
-Position related experience 1+ year experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level
-Successfully pass a drug screen & background check
Benefits(when applicable): -Weekly pay -Direct Deposit -Medical, dental, vision, and life insurance available for employee and family
Job Type: Full-time
SALARY: $11.75 /HOUR
Experience:
Education:
Job Type: Full-time
SALARY: $11.75 /HOUR
Company Description
We are a team of people who are passionate about using artificial intelligence and machine learning to dramatically improve customer experience. Join the ranks of an established, fast-growing company that works with the world’s leading brands. Enabling a Personalized, Predictive, and Effortless Customer Experience.