The Community Assistant is responsible for all aspects of leasing, marketing and maintaining positive resident relations of a property. - Property Leasing and Administration o Effectively show, lease and move in prospective residents; greet, qualify, tour community, and sign lease o Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow up needed o Completes all leasing paperwork needed prior to move-in o Assisting with lease audits, walking units and turn process o Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours. o Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed leasing goals o Perform various administrative tasks as needed o Deal with resident complaints, concerns, and requests to ensure resident satisfaction o Assist in developing and implementing resident retention programs (i.e. resident functions, special promotions, monthly newsletter, etc.) o Contribute to the general upkeep and cleaning of office, common areas and model - Marketing & Outreach o Assist in implementing annual marketing plan outreach o Review and assist in completing market survey/analysis on a continual basis to generate ideas and formulate plans o Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report - Customer & Resident Relations o Manage excellent customer service and monitor service request turnaround and responsiveness o Projects a favorable image of the community to achieve property objectives and public recognition o Ensure consistency in dealing with residents on all matters o Enforce policies of the community that are delegated by immediate supervisor