Multiple positions open, all levels. for 3E Elite billing

Essential Duties and Responsibilities

• Prepare file for distribution to Firm’s e-billing clients, including a thorough review to maintain accuracy and compliance with the client’s billing guidelines.Ensure efficiency and accuracy of the monthly e-billing process to minimize the billing and collections cycle times.
• Act as liaison between clients, partners and assistants when issues arise that require intensive follow-up to address clients’ needs and provide resolutions. Ensure efficient and effective communications are being sent to appropriate parties where the data needed to resolve an issue is fully identified.
• Coordinate the efforts of internal staff, vendor staff and clients’ designated personnel when transitioning to an e-billing platform.
• Work collaboratively with the E-Billing Supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems.Assist in the training of new Billing staff with regards to Firm processes and systems.
• Populating, maintaining and updating data for e-billing clients in the Firm’s billing system, 3E, and various client sub-systems to ensure all relevant information is correlated in 3E. Proactively monitor e-billing progress including status reporting in e-billing systems, work-in-progress, client, matter and timekeeper set-ups, and other key process aspects.
• Troubleshoot and resolve complex e-billing issues, including rejections and deductions, are monitored and resolved timely and provide submission and problem solving assistance where needed.
• The ability to test and trouble shoot multiple e-software applications, summarize findings and identify potential problem areas
• Assess and enhance existing e-billing practices and develop strategies to streamline and improve the Firm’s processes.
• Conduct ad hoc e-billing projects as requested.
• Performs other duties and responsibilities as assigned.