Role : ITAM Software Program Analyst

Client : DC Government

Location : Washington DC (Hybrid )

Job Description:

Responsibilities:

Responsibilities: Program Development and Oversight: • Design, develop, and oversee the implementation of a robust **Software Asset Management Life Cycle Program. • Establish policies, processes, and governance for the management of software assets across the organization. • Define and implement workflows to ensure effective tracking and reporting of software usage and compliance. ServiceNow Implementation: • Lead the integration and configuration of ServiceNow IT Asset Management (SAM) modules, including Software Asset Management Professional. • Collaborate with stakeholders to customize ServiceNow workflows and reporting dashboards to meet organizational needs. • Provide recommendations for ServiceNow optimizations and upgrades regarding ITAM/SAM functionalities.

Software License Management: • Manage and track software licenses, entitlements, and compliance requirements. • Conduct periodic audits to identify risks, licensing gaps, and cost-saving opportunities. • Partner with procurement teams to negotiate software license agreements and renewals.

Stakeholder Collaboration: • Work closely with IT, procurement, and finance teams to align software asset management practices with organizational goals. • Collaborate with vendor management teams to ensure accurate contract and license tracking. • Provide training and guidance to stakeholders on SAM policies, processes, and tools.

Data Analysis and Reporting: • Develop and maintain reports and dashboards to provide visibility into software usage, compliance, and cost savings. • Perform data analysis to identify trends, risks, and opportunities for process improvement. • Ensure the accuracy and integrity of data within the SAM tools.

Qualifications: Education and Experience: • Bachelor’s degree in information technology, Business Administration, or a related field (or equivalent work experience). • 7+ years of experience in IT Asset Management (ITAM) with a focus on Software Asset Management (SAM) • Hands on experience with ServiceNow implementation, particularly the ITAM or SAM modules.

Technical Skills: • Proficiency in Service Now ITAM/SAM Professional or similar platforms. • Strong understanding of software licensing models. • Familiarity with ITIL principles and best practices.

Soft Skills: • Excellent analytical and problem-solving skills • Strong communication and interpersonal skills. • Strong communication and interpersonal skills to effectively collaborate with cross-functional teams. • Ability to lead projects and manage competing priorities in a fast-paced environment.