We are seeking a Call Center Representative to join our team! About A & L: - In Business 47 Years - Over 4,000 Active Clients - 30,000 plus Service Calls per year - Servicing all Municipal, State, and Federal Agencies About the Position: - Full-time: M - F - Location: Office in Long Island City, NY 11101 - Hours: 8 A - 5 P (Built-in Overtime) - Answer incoming calls - Schedule service requests and assist clients with service and account questions - Note and update customer records - Scanning, filing, shredding Qualifications: - Proficiency: Word Processing - Familiarity: MS Word, Excel, QuickBooks, M-Help Desk - Positive, helpful, and professional demeanor - Excellent verbal / communication skills - Ability to build rapport with clients - Ability to prioritize and multitask - Must have received full regimen of COVID vaccinations Extras: - Competitive Starting Salary - Guaranteed Raise on First Year Anniversary - Overtime Available - Paid Training - 401k Plan - Benefits Offset Package - Casual Dress - Catered Lunch - Paid Lunch Time - Paid Holidays - Weekly Payroll