Job Description

A-LINE STAFFING IS NOW HIRING FULLY REMOTE BILINGUAL HEALTHCARE CUSTOMER SERVICE REPRESENTATIVES. The BILINGUAL CUSTOMER SERVICE REPRESENTATIVE would be working for a Fortune 500 company and has career growth potential. This would be FULL TIME / 40+ HOURS PER WEEK.

IF YOU ARE INTERESTED IN THIS BILINGUAL CUSTOMER SERVICE REPRESENTATIVE POSITION, PLEASE APPLY DIRECTLY TO THIS POSTING!

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE COMPENSATION

• The pay for this position is $17.50 per hour
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

HOURS:

• Schedules can vary drastically since we are 24/7 operation to include working weekends and holidays.

• First 2 weeks will be 9:00am-6:30pm CT

• Weeks 3-5 will be 11:30am-8:00pm CT

• Must be flexible to work any hours whether morning, day, evening and overnight, weekends and holidays

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE HIGHLIGHTS

• 100% Fully remote!

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES

• Answer incoming healthcare contact center calls and route appropriately to clinical staff.

• Gather and verify demographic information and document calls using standard computer software and systems.

• Use tools and apply problem-solving skills to identify immediate caller needs, including potential crisis calls; escalate crisis calls according to standard operating procedures.

• Use verbal communication strategies to effectively elicit information, gain confidence from caller and provide reassurance.

• Answer inbound call and make outbound calls according to department policies and procedures.

• Use active listening skills and interviewing techniques to accurately identify caller’s presenting concerns.

• Identify and employ alternative approaches to communicate with callers when encountering barriers.

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS

• Must be Bilingual – Spanish
• Call center or CSR experience – healthcare experience preferred
• Must be flexible to work 1st, 2nd, or 3rd shift, Nights, and weekends
• High School Diploma or GED
• Attendance is mandatory for the first 90 days

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE PREFERRED QUALIFICATIONS

• Healthcare experience

If you think this BILINGUAL CUSTOMER SERVICE REPRESENTATIVE position is a good fit for you, please apply to this posting!

Keywords: Customer service, CSR, Representative, healthcare, Medicare, Medicaid, Medication, Spanish, Bilingual