Are you great on the phone? Do you enjoy providing excellent customer service in a fast-paced office environment?? If so, we may have a job for you as we are looking to add to our growing family. A-Tech Appliance Parts & Service is a family-owned residential appliance repair business with a major footprint in Arkansas. We are currently looking for someone with prior experience to join our growing family but will train the right candidate.
Service Writer/CSR Job Responsibilities:
Initiates repair services and repairs by ascertaining equipment problems and services requested.
Verifies warranty and service contract coverage, provides estimates, writes repair orders, and maintains customer rapport and records.
Ascertains problems and services needed by listening to customer’s description of symptoms, clarifying description of problems, checking equipment maintenance records, and examining service schedules.
Calculates customer’s payment, including deductibles.
Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Obtains approval signatures and enters repair orders into a service database system.
Maintains customer rapport by explaining estimates and obtaining customer approval of estimates, updating customers with the status of the repair, and answering any other questions and/or concerns.
Maintains service records by recording problems and corrective actions planned in our operating system.
This is a M-F position from 8-5. Benefits are offered after 60 days & include health, dental, vision, 401K, and life insurance. Bonus eligible after 90 days (up to an extra $2.00/hr). Pay depends on experience.....
Submit your resume today for immediate consideration & feel free to contact Aaron (479) 301-3229 w/any questions.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.