Benefits:
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Position Summary
The Case Manager is responsible for coordinating and managing the care of clients while ensuring efficient office processes and high-quality service delivery. This includes client intake, scheduling, maintaining documentation, verifying insurance authorizations, monitoring service utilization, and conducting follow-ups to ensure optimal outcomes. The Case Manager serves as the primary liaison between families, therapists, and clinical supervisors, fostering a seamless experience for all stakeholders.
Essential Responsibilities
• Client Coordination & Documentation
• Obtain and maintain updated documentation from BCBAs, ensuring compliance and accuracy.
• Set up new clients in the EMR system and ensure all documentation is current.
• Monitor and track reassessments to align services with client progress and goals.
• Maintain accurate client records in compliance with industry regulations and company policies.
• Insurance & Billing Management:
• Verify and ensure active insurance coverage for all clients.
• Monitor authorizations, track expirations, and submit renewal requests as needed.
• Oversee weekly billing trends to ensure accuracy and prevent discrepancies.
• Scheduling & Service Utilization:
• Manage client schedules and ensure Behavior Technicians adhere to authorized service hours.
• Oversee cancellations, rescheduling, and continuity of care.
• Ensure that RBTs are logging data correctly and submitting timesheets promptly.
• Track service utilization and alert the office manager to any issues.
• Family & Provider Support:
• Act as the primary contact for families, addressing inquiries and concerns with professionalism and empathy.
• Conduct monthly check-ins with families to provide updates, gather feedback, and foster engagement.
• Coordinate care with other professionals and service providers to ensure a collaborative approach.
Qualifications & Skills
• Administrative Expertise: Strong proficiency in Microsoft Excel, Outlook, and other office tools.
• Experience Supporting MI Medicaid Clients
• Organizational Skills: Ability to manage multiple cases, schedules, and deadlines effectively.
• ABA Knowledge: Familiarity with Applied Behavior Analysis (ABA) principles and behavioral health practices.
• Communication & Interpersonal Skills: Excellent verbal and written communication skills for collaborating with families, therapists, and clinical supervisors.
• Problem-Solving Ability: Proactive approach to resolving challenges and ensuring service quality.
• Empathy & Compassion: Passion for working with children with special needs and their families.
Personal Attributes
• Team-oriented with a collaborative mindset.
• Growth-oriented, with a commitment to continuous learning and professional development.
• Transparent and accountable in communication and actions.
• Adaptable, with the ability to work in fast-paced and evolving environments.
Why Join Us?
• Competitive salary
• Professional Growth – Opportunities for career development and advancement.
• A Meaningful Impact – The chance to make a difference in the lives of children and families.
• A Supportive Team – Work in a collaborative, compassionate, and dynamic environment.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and parental leave..
If you are passionate about supporting children with ASD and their families, we encourage you to apply for this rewarding position!