ABACUS SOLUTIONS GROUP: We're built on our shared core values! We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we look at every opportunity as a chance to make a difference. Passionate about serving means that we are always looking for ways to serve our customers and coworkers. Working hard and doing the right thing with integrity means that for every decision we make we 1st ask “Is the decision consistent with our moral and ethical principles”.  We hire, review, reward and recognize our teammates based on these characteristics, so it is important that you share these values to be part of the team. 

POSITION OVERVIEW: We’re seeking a Service Desk Technician Level 2 to join our team with the Army Enterprise Service Desk (AESD) located at Fort Shafter, Hawaii. You’ll be providing worldwide IT Technical support to the Soldiers and Civilians of the US Army. 

DUTIES AND RESPONSIBILITIES:

• Evaluate and prioritize knowledge base and help desk software, e-mail, and in-person requests for assistance from users and techs experiencing problems with hardware, software, networking, and other computer-related technologies.
• Troubleshoot software and hardware issue & developing a tested solution.
• Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
• Log and track issues using problem management database and maintain history records and related problem documentation for management review.
• Downloads and tests computers, software, and peripheral equipment.
• Take responsibility and be accountable for the calls by managing all calls that you have logged until they are completed and the client is satisfied with our service

REQUIRED EXPERIENCE:

• Must have a minimum of 3 yrs. of relevant technical support experience
• Knowledgeable in the field of Network and Software Troubleshooting

REQUIRED EDUCATION/CERTIFICATION: 

• You must be able to obtain a DoD 8570.1 Certification prior to start date; We will assist with the cost if needed
• You must be able to obtain the ITIL Foundation Certification within three months after your start date; We will assist with the cost if needed
• Prefer Candidates with an Associates Degree in a related field study such as Computer Networking

DOD SECURITY:

• Must be US Citizen
• Must have an Active Secret Security Clearance; If you don’t have this Clearance we have the ability to process you for it

PAY AND BENEFITS:

• You'll earn an hourly wage of up to $29.00 per hour.
• We offer a wide range of medical benefits, employee resources and strategic discount alliances.  These benefits include co-pay medical benefits, company matching 401K, Choice Time Off, Long Term and Short-Term Disability Insurance, Life Insurance, and other ancillary benefits.

_We are an equal opportunity employer.   We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.   _