Job Description

We are looking for an Customer Account Representative to manage assigned client accounts. You will address customer concerns and contact prospects to expand your account portfolio. We expect you to be an energetic, goal-driven person with excellent communication skills. This role may often be challenging so you should be able to remain calm and polite in tough situations. If you have some experience in sales or customer service, we’d like to meet you. Your goal will be to foster long-term relationships with clients and help grow our business.

RESPONSIBILITIES

• Be the main point of contact of assigned customers
• Negotiate contracts and handle paperwork (e.g. invoices, orders)
• Follow up regularly after closing a sale to ensure client satisfaction
• Respond promptly to customer queries and complaints to find solutions and defuse tension
• Pass on issues to account managers when needed
• Present new or additional products and services to existing customers
• Send reports on sales activity, accounts status and possible issues

SKILLS

• Experience in customer service is a plus
• Proficient in MS Office; familiarity with Salesforce
• Strong communication and negotiation skills
• Excellent organizational and multitasking ability
• Assertiveness and confidence
• Goal-driven with ability to work under pressure
• Good problem-solving skills
• High school diploma; BSc/BA in business is a plus

Company Description

ABC Consultant group is a leading marketing and consultant firm that specializes in representing some of the nation's most recognizable brands including but not limited to the telecommunications, energy, and retail industry.