POSITION: MATCH SPECIALIST REPORT TO:  EXECUTIVE DIRECTOR AND DIRECTOR OF SERVICE DELIVERY FLSA STATUS:  PART-TIME, AVERAGE OF 18-22 HOURS/WEEK LOCATION:  REMOTE; FLEXIBLE WORK ENVIRONMENT Every day, people receive the life-altering diagnosis of breast cancer. And for more than 20 years, ABCD, After Breast Cancer Diagnosis, has given the invaluable gift of customized, one to one emotional support as a free service to anyone who needs it.  ABCD is a national breast cancer organization that nurtures hope and restores confidence to empower anyone impacted by a breast cancer diagnosis – patients, families, and friends.  Working as a complement to medical care, all our support services are delivered virtually over the phone or online, making them available anywhere in the world.  As demand for our services continues to rise, we are looking for an individual to join us as a Match Specialist. 

JOB SUMMARY

As a Match Specialist, you will facilitate the customized match between patients, survivors, people living with metastatic disease or caregivers and a breast cancer survivor/Mentor.  Through asking questions, validating feelings, and demonstrating empathy you will uncover the needs of the individuals’ requesting services and utilize that knowledge to identify and enable a Mentor match.  Your primary stakeholders will be Participants, Mentors as well as peers within ABCD.      

RESPONSIBILITIES AND DUTIES:

• Provide outstanding short-term support and matching services to people calling/emailing ABCD in need of services
• Accurately track and monitor all services delivered in ABCD’s CRM
• Provide recommendations for improvement
• Participate as needed in New Mentor Training, Continuing Education, and other service delivery events
• Special projects as assigned

POSITION REQUIREMENTS:

• Experience providing emotional support to others
• Experience and proficiency working in / willing to learn complex information tracking system and/or a CRM database required, Salesforce preferred
• Passionate about and ability to stay current on breast cancer trends and research as well as health and wellness issues
• 100% remote work option available
• Ability to lift and move packages up to 25 lbs. as needed

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO STATEMENT: ABCD provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.