Job Description

We are seeking a Call Center Telephone Operator to join our team! You will be responsible for helping customers by professionally and promptly providing client and service information, taking messages - escalating calls to completion, resolving caller issues all while delivering EXCELLENT CUSTOMER SERVICE AT ALL TIMES. (*We will train you) - WE HAVE HIGH EXPECTATIONS FOR ALL OPERATORS. RESPONSIBILITIES:

• Handle heavy call volumes (with a computer)- customer calls, inquiries and emergencies
• Professionally and Promptly provide information about the various companies, and services upon request
• Troubleshoot and resolve caller issues and concerns and escalate calls accordingly based on the company instructions
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving companies, clients, and services

​QUALIFICATIONS:

• Typing 40 wpm Minimum
• Heavy Computer (data entry) knowledge and experience (MS)
• Excellent English Speaking Voice and tone
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Able to sit for long periods of time
• Detailed oriented - ability to follow instructions correctly the first time
• Team player

Company Description

We are a 36+ year old Answering Service that answers for hundreds of Companies; Medical, HVAC Service, Attorneys and more. We answer 24 hours a day, 7 days a week, 365 days a year! We keep businesses in business - 24/7! Our company mission is to be the BEST Professional Answering Service in town! Our company focus is to deliver EXCELLENT customer service; to every caller, every time. We are committed to always increasing our level of service and providing the highest quality possible. We also expect the same personal commitment from our Employees. Our Employees are our ambassadors, and the center of our company. We are a Team oriented company, and Great Teamwork is everything here at ABS Communications, Inc. We currently have two offices, one in Seattle, Washington which is our Corporate Office and our satellite office in Lilburn, Georgia. Welcome!