ACCOUNT COORDINATOR (For a Major Grocery Company)

The role of an Account Coordinator is, generally, to provide assistance to the Account Manager (AM) in the day-to-day management of accounts and to develop the skills necessary to advance to the position of Account Executive (AE). Reports to assigned Account Manager or Account Executive.

Daily Responsibilities: Manages the day-to-day responsibilities of one or more brands for a major grocery account. Responsibilities include learning and maintaining a clear understanding of brand standards, daily updating of each project, management of all project files and management of data in content database system. Provide clear and concise communication to the client.

Follows all processes and procedures to ensure that work is completed correctly and efficiently based on company standards.

Takes minutes at meetings, prepares and distributes to appropriate parties

Makes sure all projects move forward according to plan and deadlines.

Identifies and provides solutions to issues and makes AE aware of potential problems before they occur.

Ability to proofread and manage detailed copy content.

Understanding of complex versioning of marketing pieces.

Meets all deadlines and follows-up on outstanding issues.

Provides assistance to Account Executives, and Account Managers on day-to-day activities for assigned clients, including responding to client communications, meets production and creative deadlines, etc., to ensure continued progress of client workflow in the absence of the assigned AE.

Is aware of all client activities to provide backup should the AE be unavailable.

Assists Account Supervisor in assigned tasks.

Required Skills and Qualifications:

Associate’s or Bachelor’s degree in business, marketing or a related discipline

2-5 years of relevant work experience

Exceptional organizational, communication and analytical skills

Microsoft Office Suite skills particularly in Excel, with aptitude to learn systems

Ability to maintain organizational systems, follow process and make informed decisions

Preferred Qualifications:

Experience maintaining processes and procedures

Understanding of creative design, creative agency timing and processes

Experience in content database systems is a plus

Experience in Workamajig is a plus

Experience in customer service, account management or client relationship management