Benefits:

Paid time off

Client: NGB

Requirements: Bachelors Degree

Responsibilities:

•Answer all incoming calls to the Customer Service Desk, determine nature of thecalls, and direct the caller appropriately.

•Check all customers in, utilizing the HCM Helpdesk Database.

•Direct customers to the appropriate staff member required to resolve thecustomer’s personnel or finance service needs.

•Ensure that customer is properly logged out once they have received thenecessary services.

•Load service member data into the system of record who have not beenautomatically loaded to the system upon accession.

•Grant access to personnel to view their Title 10 (T10) profile in the system ofrecord if they are not able to while in processing.

•Issue checklists to service members reporting to Customer for AGR In- or Out-Processing, ADOS In- or Out-Processing, Birth Month Review, AGRReassignment, etc.

•Input data from completed checklists, once they are returned to CustomerService by the service member, in order for the checklist to be closed in thesystem.

•Answer basic personnel and transition questions.

•Direct inquiries with complex issues to the appropriate NCO or Officer within theHCM, or schedule an appointment for the customer to come in person andresolve the inquiry.

•Escort personnel without building credentials, who are seeking DEERS/RAPIDSservices (dependent ID, Common Access Card (CAC), DD Form 1172,add/remove dependents to/from their DEERS record).

Coordinate and schedule conference room availability within the TARC forvarious briefings provided by HCM.

•Provide workload data reports from the HCM Helpdesk Database.

•Perform other administrative duties as necessary (i.e. make new ID tags forSoldiers and review SOPs).