Job Description

ADT SOLAR is currently searching for a BRANCH COORDINATOR II. In this role you will work closely with Branch Managers and Customers performing duties such as scheduling solar installs, submitting permits, and working with local jurisdictions to provide excellent customer service. At different levels, this job may require working with local utilities, understanding draft designs, and delivering permit packets to job sites.

All team members are required to meet expectations set forth by leadership. It is crucial that the Branch Coordinator II understands the processes and utilizes the tools provided as well as takes ownership of workflow to provide customers with rapid service through this step of the journey.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Review, prepare, and submit all permit packages in accordance with Authorities Having Jurisdiction ("AHJ") requirements.
• Update internal systems with accurate and detailed statuses, date fields, and notes.
• Ensure payments for permits are completed in a timely manner, maintaining transactions for each project and able to reconcile any outstanding charges within 2 business days
• Understand local AHJ requirements as it relates to the permit process and update the AHJ database permitting requirements as needed
• Work with internal teams and jurisdictional employees to understand and resolve any jurisdictional comments
• Print or pick up permit application packets from local offices and deliver, accompanied by checks if needed, sealed inside permit bags to local jurisdictions.
• Print or pick up permit application packets from local offices, accompanied by check if needed, to be physically mailed.
• Create shipping labels with confirmation tracking. Document in internal system appropriately.
• Retrieve approved permits and plans from local jurisdictions
• Scan and upload documents provided from AHJ to appropriate location.
• Additional duties as assigned.
• Professional with a customer service mindset.
• Strong written and verbal communications skills.
• Well organized and accurate with details.
• Must be a motivated team player, looking to succeed.
• Requires teamwork skills, time management skills.
• Flexible and adaptable to changing business conditions.

EXPERIENCE & EDUCATION:

• High School diploma or equivalent is required 1+ years of previous field construction experience (project development, construction permitting or solar is preferred).
• Experience in a customer-facing role.
• Must be proficient in MS Office (MS Word, Excel). Salesforce experience is a plus.
• Experience maintaining a calendar of events and project timelines.
• Experience interpreting reports to define action items.
• Exposure to PV design and installation processes is a plus.
• Some bookkeeping and reconciliation.
• Regional specific expeditors/permitting licenses preferred, but not required.
• Must maintain a clear driving record with the ability to pass a driving background check.
• Must possess a valid driver's license.

Must be comfortable sitting and working at a computer for long periods of time. While performing the duties of this job, the employee is required to talk and listen regularly. The employee is also required to frequently stand, walk and drive.

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Company Description

WHO WE ARE. Founded in 2008, Sunpro Solar is one of the leading providers of rooftop solar in the United States. Sunpro Solar designs, installs, and maintains solar panels on residential and commercial properties. Sunpro Solar has a proven history and reputation for providing quality service, and was ranked #2 for 2021 Solar Power World’s Magazine Top Residential Solar Installer in the United States.