JOB DESCRIPTION

OUTSTANDING OPPORTUNITY TO JOIN A FAST GROWING, NATIONALLY RECOGNIZED LEADER IN THE HEALTHCARE MARKET!

POSITION: Medical Assistant & Front Office Coordinator

ROLE: To greet and register patients, verify insurance, provide outstanding customer service and handle front office administrative duties, triage patients, and support back office

REPORTS TO: Center Administrator

PRIMARY RESPONSIBILITIES:

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Welcome guest, create a warm and friendly atmosphere and deliver outstanding customer service
• Register patients and collect and update patient records in an accurate and timely manner
• Verify insurance, and determine, collect, and process patient co-payments
• Triage patients to ensure effective and efficient patient flow
• Follow company procedures related to workers’ compensation and occupational medicine patients
• Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Ensure patient flow is speedy and organized
• Enter and balance daily patient charges (cash, check, credit cards); scan charts and ensure patient files and charges are complete and accurate
• Answer incoming calls in a professional manner – forward call or take message as appropriate
• Coordinate faxes and referrals with other physicians and employers
• Observe safety and security procedures; promote a safe and pleasant work environment
• Maintain office supplies and ensure cleanliness of patient waiting area and front office area
• Create a positive long lasting impression on guest
• Perform supporting tasks such as phlebotomy, medicine administration, vitals, etc. for the provider
• Other duties and responsibilities as assigned

QUALIFICATIONS

• Minimum of 6 months experience as a receptionist or front office coordinator in a medical office setting
• Experience as an MA or CNA desirable
• Must be proficient in the use of computer software
• Telephone etiquette, customer oriented with a warm, friendly attitude and excellent patient interaction skills
• Team player, excellent verbal and communication skills, adaptable in different situations, able to multi-task and work independently
• Must be willing to work weekends Saturday and Sunday'

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