Short Description:

Senior Technical Writer Hybrid position - Must be willing and able to report on-site to DC offices 1x every 2 week period.

Complete Description:

Duties and Responsibilities

· Liaise with department heads and end users to identify business procedures and establish documentation needs for hardware and software. Analyze IT project requirements to determine type of documents needed

· Collaborate with systems and development staff to collect and interpret technical information.

· Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedure

· - Track the development and delivery of monthly, quarterly, and semiannual documents and reports;

· Perform technical edits and support quality reviews.

Develop quality standards, graphics, format, and style for internal and external IT documents.

· Create customer service content, user guides, in-depth documentation on product features, FAQ reference materials

· Contribute to the organization's messaging strategy, crafting content guides for new products and features

· Understand new features, learn how they work, and document them in crisp, easy-to-follow language

· Improve existing documentation based on customer feedback.

· Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.

· Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.

· Use visual models and tools to communicate workflows, communications, relations, and system operations.

· Performs other related duties as assigned.

Education:

· Bachelor's degree in Computer Science, IT or related field

· ITIL & SaFe Agile Certifications preferred

Qualifications:

· 5+ years of experience as a Technical Writer

· 5+ years of experience with documentation tools Microsoft Excel, Word and PowerPoint.

· Excellent written communication and grammatical skills. Strong attention to detail is critical.

· Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities.

· 3+ Years of hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint.

· Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures

· 3+ Years of experience using content publishing tools to write, format, manage, and publish technical content on the web

· Demonstrable experience in technical communication or instructional design

Skills:

· Experience as a Technical Writer. Required 5 Years

· Experience using content publishing tools to write, format, manage, and publish technical content on the web. Required 3 Years

· Hands-on experience with Adobe Acrobat Pro. Required 3 Years

· Demonstrated proficiency in MS Suite software (Word, Excel, PowerPoint, Project, SharePoint, and Visio) to conduct all job responsibilities. Required

· Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures. Required

· Excellent written communication and grammatical skills. Required

· Bachelor's Degree in Computer Science or related field. Required

Flexible work from home options available.