Job Description:

The Ready-Mix Concrete Dispatcher is responsible for managing the flow of scheduled orders and trucking logistics for a shipping area within a central dispatch environment for a ready mix concrete company.

Responsibilities:

Maintain customer relations by acting and speaking in a professional, courteous manner, always answer customer phone calls, ask pertinent questions regarding product, delivery, and policies, processes, and enter concrete and aggregate orders.

Reviews and evaluates order tracking systems, contacts customers, and informs them of changes in delivery times.

Edit/approve driver tickets and calculate driver efficiency.

Develop a positive rapport with drivers, supervisors, and customers to communicate all pertinent dispatch activities to the appropriate individual.

Track orders while monitoring demand, utilization, and capacity while prioritizing work.

Identify potential problems or opportunities.

Resolve and diffuse complaints.

Ensure all orders are complete and accurate in detail.

Demonstrate familiarity with delivery areas and ability to assist drivers in finding job sites.

Must be able to determine travel time to jobs and best plant location to service jobs.

Look for ways to improve and promote quality.

Apply feedback to improve performance.

Able and willing to work overtime as needed.

This position is expected to perform other duties as assigned.

Qualifications:

Applicant must be able to pass a pre-employment drug test and fit for duty test.

Be able to maintain good attendance daily.

Must have flexibility in work hours.

Prefer 5 years prior dispatch experience in the ready-mix concrete industry.

High school diploma or general education degree (GED) required.

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write correspondence.

To perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software, and should be proficient in Microsoft Office (Excel, Microsoft Word).

Capable of communicating effectively and professionally with others.

Benefits:

Medical Insurance

Life Insurance Basic Life & AD&D

Additional Life Insurance

Vision

Dental

Tool Allowance

Paid Vacation

Paid Holidays

401(k) with company match