Summary

The AR & Credit Manager will manage the Receivables portfolio to minimize bad debt losses and

facilitate cash collection. Approves, denies and monitors credit availability to existing or

prospective customers. Monitors, directs and performs collection activities. Places and monitors accounts for 3rd party action. Recommends Bad Debt write offs as necessary. Consults with CFO on all aspects of

duties for consistency and goals.

Primary Responsibilities

· Lead, develop and administer all credit and collections policies and programs.

· Implement and monitor processes to improve cash flow and reduce receivables, and ensure the accuracy of AR.

· Ensure accounts receivable balances are maintained at appropriate levels for the economic environment and business situation.

· Research, document and resolve outstanding issues and balances; resolve escalated collection issues.

· Consult with management and/or appropriate staff on complex collections and/or deduction situations requiring extraordinary efforts to resolve.

· Develop reporting and analytics for leadership to monitor risk, collections activities and trends. Provide reporting on highest risk accounts including recommendations for resolution.

· Build strong customer relationships to create maximum value; routinely communicate with customers and internal associates.

· Oversee the filing of liens and lien releases and consult with attorneys when appropriate.

· Establish and maintain external business/industry relationships including attorneys, collection agencies, credit bureaus and The National Association of Credit Management (NACM).

· Coach, develop, and motivate internal team members in reaching new levels of skills, knowledge and service.

· Continuously seeks out new ways to automate, streamline, or eliminate tasks in the AR & Credit department to improve processes and reduce costs.

· Other duties and responsibilities as assigned.

Education and Experience Requirements

· Bachelor’s degree in accounting, finance, business, or other related field

· 5+ years in progressively responsible financial and credit leadership roles, preferably in mitigation/restoration and/or construction industry.

· Must have a working knowledge of financial, legal, UCC and Bankruptcy issues. Must be familiar with credit procedures; CBA & CBF preferred.

· Excellent problem-solving and presentation skills.

· Proficient in Microsoft Office Suite and familiarity with QuickBooks & AR Workflow desired.

· Able to work independently and lead internal staff on AR/Credit related initiatives.

Normal Working Hours and Travel Requirements

This is a full-time position with tentative working hours between 8:00 a.m. and 5:00 p.m., Monday–Friday, but this can be flexible depending on the candidate’s preference and departmental needs. Occasional travel may be required for this position.

The contents of this Job Description have been discussed with me and I have received a copy. I understand that this document is general in nature and responsibilities required may be amended from time to time. The signing of this Job Description acknowledges an understanding of the responsibilities of this position. Any item not understood should be clarified before signing to ensure that I understand what is expected.

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All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.