The Credit and Accounts Receivable Supervisor is responsible for the oversight of accounts receivable and the management and issuance of customer credit in accordance with company policy and applicable laws. This role will ensure the timely collection of outstanding receivables and will work to maintain operational efficiencies within the Order to Cash process. Further, this role is responsible for the evaluation process of extending credit terms and limits to help mitigate financial risk while supporting sales and the onboarding of new customers.

Duties & Responsibilities:

• Supervisory responsibilities for accounts receivable specialists.

• Interface with internal and external customers to promote the prompt collection of payments and work to resolve receivable and credit related issues.

• Maintain clean A/R aging and proactively work with internal teams on disputes and account discrepancies.

• Complete weekly customer aging reports to assist in collection efforts.

• Actively participate in Sales meetings to reinforce credit and collections processes.

• Facilitate turnover of uncollectable accounts to third party collections.

• Review and approve refunds and credit memos.

• Research and resolve disputes regarding invoicing through proper channels.

• Negotiate repayment schedules and settlements with customers and present them to management for review.

• Initiate timely adjustments, debit/credit offsets, payment applications, miscellaneous balances, and other types of adjustments to maintain accurate customer balances.

• Review customer refund requests for proper documentation.

• Monitor customer payment application ensuring all cash is applied timely.

• Evaluate credit worthiness for domestic and international customers.

• Manage sales tax exemption certificates.

• Review, recommend, and supply supporting credit data for evaluation of credit extensions and increases to management.

• Evaluate, recommend, and participate in operational process improvements.

• Assist in providing necessary documentation during annual audits.

• Support General Accounting Team as needed.

• Support A/R and Cash application team as needed.

• Perform other assigned tasks by the Financial Operations Manager and Controller. Accounts Receivable Leader

Required Qualifications:

• 7+ years of relevant experience in a similar role.

• Ability to develop strong relationships with actual and potential buyers & sellers.

• Experience with evaluating credit data using industry credit rating agencies and platforms.

• Strong analytical capabilities including familiarity with Excel report creation and maintenance.

• Ability and willingness to motivate and educate others.

• The high degree of attention to quality.

• Ability to prioritize and work in a fast-paced, high-volume work environment.

• Ability to problem solve and make decisions.

• Work effectively in a team-oriented environment.

• Proactive, can-do attitude with strong time management and organizational skills.

• Able to see and understand “the big picture”.

• Autonomous, proactive, and results focused.

• Ability to work cohesively within a multi-disciplinary team and collaboratively cross-departmentally.

• Possesses great Business acumen.

• Flexibility to work non-standard hours to meet critical deadlines.

• Strong written and verbal communication skills.

• Able to thrive in a rapidly changing environment while maintaining priorities and meeting deadlines.

Preferred Qualifications:

• Bachelor’s degree in accounting or business administration and 3 years of relevant experience.