Job Description

We are seeking a Customer Service Technical Support person to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries by email and phone
• Provide technical troubleshooting for electronic products and services by phone and email
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving electronic products and services

​QUALIFICATIONS:

• Previous experience in customer service or electronic support
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Knowledge of electronic applications is a plus
• Must understand the operation of a Multi Meter
• Basic Audio/Video and Electronics knowledge
• Previous installation experience is a plus

Company Description

ASA Electronics, LLC - Elkhart, IN ASA is the leader in mobile electronics serving the RV, Marine, Heavy Duty, Bus and Truck, Power Sports industries. We provide unique solutions to specialty needs of our customers. Flat screen TV's, Back up Observations Systems, Stereo/Entertainment Systems, and accessories are our base products. We offer a strong benefits package and a great working environment. Summer Parties, Christmas Parties, Team Building Activities, Fitness Center On-Site. Family company with Family Values. www.asaelectronics.com