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Training Support Manager

A

ATP Flight School

Training Support Manager

Fort Myers, FL
Full Time
Paid
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  • Responsibilities

    Job Description

    Position Overview

    __The Training Support Manager (TSM) is responsible for the successful day to day operations of his/her assigned training centers within a specific geographical region.  The TSM is responsible for maximizing all available resources and for keeping students on time and on budget.  The TSM is responsible for creating an environment where every student has access to all ATP resources and can be successful while verifying they meet or exceed ATP and FAA standards. The TSM will be responsible for hiring (or contracting), training, reviewing performance and holding accountable the regional team of Training Support Specialists, Technical Operations & Support Specialists (TechOps), Instructors, TC Flight Standards Instructors (Leads), 2-Year Instructors, and in some cases CFI Academy Ground Instructors. The TSM is accountable for establishing goals in partnership with the Director of Training Support, reviewing goals with the team, reporting progress toward the goals, and ultimately achieving the goals. The TSM understands that daily duties and activities should consistently lead to safe, successful, quality, training flights in the amount needed to keep students on time and on budget and that maximize aircraft utilization and efficiency. The TSM will uphold the ATP Core Values and lead by example (below is a very short list of some examples we have seen recently that demonstrate these values, let's add to the list and remember to demonstrate these values in all we do):

    • Safety-Focused Decisions
    • ex. Monitoring student and instructors fatigue and ensuring safety of flight requirements, monitoring student progress and preparedness then counseling those who are lacking in either (prepared students are safer students), listening to the CFI's regarding airworthiness of AC and assisting with proper Maintenance Reports and communication with Maintenance, etc.
    • Consistent Professionalism
    • ex. Always creating a positive TC environment free of profanity and negative speak, always approaching difficult situations with positivity and conviction without creating a hostile scenario or a defensive posture from students and/or CFI's, promptly communicating with fast follow up to emails and phone messages from ATP Team members, Students, and/or CFI's, etc.
    • Integrity with Students' Investment
    • ex. Proactive monitoring of student progress, identifying challenges early enough to correct behavior or skills thus reducing the opportunity for flying over budget, terminating a non-performing student from training at ATP because we conclude and understand that we are not the right program for them and that while it hurts financially for ATP we know it's the right thing for the student, proper scheduling and maximizing the training events each week shows integrity and keeps students on track and on budget and helps CFI's get to the airlines more efficiently, etc.

    The TSM supports the Purpose of providing the most efficient path to successful airline pilot careers for ATP Students. The TSM works the plan in an effort to keep the ATP Brand Promises:

    • Time & Cost Efficiency
    • Guaranteed CFI Job
    • Airline Placement

     

    Responsibilities and Duties

    __The TSM will lead by example and will expect positive results from his or her team.  The TSM will perform and manage the following Responsibilities and Duties for each teammate and assigned Training Center. Please demonstrate and hold your team accountable for:

    • Attitude - Bring a positive, can do, excellence or nothing attitude to the Training Centers every day.
    • Teamwork - Work well with and bring together ATP Staff, Students, and Instructors to maximize the efficiency of student progression.
    • Customer Service - Facilitate a great training experience for every student by providing incredible internal and external customer service.

    Perform and manage daily:

    • Create an excellent Training Center environment where students absolutely are there because they want to be, not because they have to be; positive, safe, professional, free from profanity, high energy, and way above industry standards.  With the size and strength of ATP we have the ability to positively impact the future of Aviation. Maximize utilization of all available resources to create the most efficient path to student program completion.
    • Measure and report progress toward established goals, they will be both qualitative and quantitative
    • Make sure all students are scheduled for training events every week, including at least 5-7  flights.  
    • Increase, or maintain if excellent, the_ Ontime Percentage of students_ at the TC, goal = 90% or better (set on the TS HUD).  Do this daily by helping students on the Student Action List get back on track.  Use priority scheduling, goal setting, remediation plans, and all available resources and accountability measures to move these students forward.  Identify students that have been given every single opportunity to be successful but will fall short, discuss other options for those students, understanding that program termination might be the best thing for the student and although difficult, these decisions demonstrate Safety-Focus Decisions, Consistent Professionalism, and Integrity with Students' Investment.
    • Monitor potential Student Completions and use priority scheduling to help students finish on or ahead of the projected completion date.  Review Grads this Month on the TS HUD and develop student action plans pointed toward the monthly grad goal.
    • Maximize Checkride utilization and proactively manage the schedule built 3-4 weeks out and monitor the Unscheduled Checkride Summary on the TS HUD. 
    • Maximize aircraft utilization by monitoring Timeline and the weekly flight schedule, work with TSS's, CFI's and students to fill in all gaps with scheduled events.  Review yesterday's flight time, last weeks flight time and cancellations, look for trends impacting the schedule.  Request needed resources based on quality analysis.
    • Eliminate excuses and distractions that keep planes on the ground and take action on factors limiting completions.  Take action to keep Students and Instructors flying.
    • Reinforce our commitment to the industry and our students; ATP goals are set on what the industry needs, frequently provide the answer to Why… why this is a great career, why this is a great industry, why this is a great training program, why we are the most efficient path to the airlines, etc.
    • Say “Thank You” and “Great Job” to students and instructors that are upholding our core values and going above and beyond to get on track and stay on track.

    Perform and manage weekly:

    • Proactively monitor and initiate contact with students more than 7 days behind (Student Action List set on the TS HUD)
    • Evaluate, report results to management, and respond to the weekly surveys collected at the orientations and/or weekly meetings
    • Review previous week's activity, did we achieve the goal flights hours/student for the week (set on the TS HUD), if not, create action and activity that moves us in that direction.
    • Maintain a proper meeting rhythm, including the orientation meeting, instructor meeting, and participating in the Training Support Video Conference, conduct a weekly video meeting with your team.
    • Submit Weekly Report with feedback and trends on “Average Flights Per Week / Student”, “Student Action List”, “Last Week's Flight Time”, “Unscheduled Checkrides”, and “Last weeks 1st Time Pass Rate”

    Perform and manage monthly:

    • Accomplish monthly completion goals (set on the TS HUD)
    • Provide monthly recognition to “Student of the Month” and “Instructor of the Month” at each training center.  In addition, choose one student and one instructor per month as “Regional Student of the Month” and “Regional Instructor of the Month”.  We will all work together to nominate and ultimately choose one ATP “Student of the Year” and “Instructor of the Year”  (Details TBD)
    • Professional Development “monthly book club” (ex. The Servant Leader), enjoy team building exercises like reading the same book, learning and incorporating strategies together.  Use weekly meetings to include a professional development agenda item.
    • Submit Monthly Report with feedback and trends on “On-Time +14 thru CMEL Percentages”, 30 Day Net Promoter Score”, “Weekly Flight Time”, “Training Center Days Behind”, “Flight Time by CFI”, “Grads this Month”, “Training Event Cancellations”, and “SES Coverage”

    Perform and manage quarterly:

    • Director of Training Support to meet with TSMs at rotating TC location (Details TBD)
    • Accomplish quarterly completion goals.
    • Submit Quarterly Report summarizing the last 3 monthly reports and provide additional feedback and trends on “Grads this Fiscal Year”, and “CFI Pass Rates”

    Perform and manage annually:

    • Annual Conference (“President's Club”) with DOTS / TSMs / “Superstars” / ATP Execs, Recognition of top performing TC's, Students, IP's, Staff, etc. (Details TBD)
    • Conduct Annual Training Center Performance Reviews:  “ATP TC Review 360” for each assigned TC (Details TBD)
    • Conduct Annual Performance Reviews with each direct report.

    _Minimum Qualifications _

    • Ability to travel (25%)
    • Aviation experience, specifically an understanding of FAA Certification
    • FAA Private Pilot Certificate or higher
    • College Degree (or requisite experience)
    • Customer service oriented
    • Positive attitude
    • Teamwork focused
    • Excellent organizational and time management skills
    • Outstanding verbal and written communication skills

     _ Desired and Preferred Qualifications _

    • ATP Flight School experience as a Teammate, Instructor, and/or Student
    • FAA CFI Pilot Certificates
    • Documented and demonstrated leadership development training

    Pay & Benefits

    • Starting pay commensurate with experience (Salary - Exempt Status)
    • ATP offers a comprehensive employee benefits program, including:
    • $15,000 Employer Paid Life Insurance
    • Medical coverage (Employer pays 60% of total premiums)
    • Dental/Vision/Life Insurance
    • Critical Illness and Accident Insurance
    • Short-Term and Long-Term Disability Insurance
    • 401(k) Enrollment (100% Vested with no employer contributions)
    • 8 Paid Holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve and Christmas Day)
    • 13 Paid Time Off Days per Year (PTO is earned on an accrual-based system, meaning you accumulate a little over 1 day of PTO for each month you work. Accrued PTO may be requested upon successful completion of 90 days of employment.)

    _Physical Demands _

    • The physical demands described here must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk, hear, see, stand; walk; use hands to finger, handle or feel; and reach with hands and arms, lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.