JOB TITLE: Quality Control Agent

LOCATION: Remote (Must be based within NYC)

HOURS: Full-time (5 days per week, can include Saturday and Sunday), Flexible hours.

COMP RANGE: $50K

BENEFITS: 80 hours PTO per year, 401k, medical/dental/vision insurance

DISTROKID'S MISSION: 

DistroKid is a leading provider of SaaS-based software that serves independent musicians and record labels. DistroKid helps more than 350,000 artists with a suite of tools to help them collect revenue from their music, automatically split earnings among collaborators, publish credits and lyrics online, backup music files, procure cover song licenses, build direct relationships with fans, and get their music into major online stores and services worldwide.

WHY THIS ROLE EXISTS: 

Artists that choose DistroKid rely on the Content Operations (“CO”) team to live up to our reputation as the fastest and highest quality distributor in the market today. The digital stores we deliver music to (such as Spotify, Apple, YouTube, etc) rely on the CO team to only approve releases that perfectly meet their current style guide requirements and are free from rights concerns. 

The Content Operations team at DistroKid is responsible for making both artists and digital stores happy by quickly and accurately reviewing all new releases uploaded to DistroKid each and every day. This includes confirming metadata consistency and accuracy, ensuring that artwork is retail ready, and that new releases are free of potential rights concerns prior to approving and sending music downstream to our digital store partners. In this role, you will be expected to maintain DistroKid's quality and quantity standards, which involve performing repetitive tasks, recognizing patterns and reacting to them appropriately, adapting to sudden and frequent change, possessing a knack for creative problem solving, and bringing a great sense of humor day in and day out. 

WHAT'S IN IT FOR ME?

DistroKid is the new industry standard in digital music distribution. You will be working with leaders of the industry, and be the last step between releases being uploaded to DistroKid, and going to stores.

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REQUIRED EXPERIENCE:

• HS Diploma required
• Experience from one or more of the following (or closely related) industries: Music (publishing, licensing, musician, etc), entertainment, data entry, marketing

OBJECTIVE OUTCOMES: 

• Manually QA albums uploaded to DistroKid, ensuring compliance to partner style guides by either approving or rejecting each album as appropriate
• Successfully manage a fast-paced, detail-oriented and high-volume workload while maintaining required levels of consistency and quality every step of the way. 
• Comfortably meet or exceed expectations with respect to Album Review (800-1,000+ releases per day) and Customer Support (30+ emails per day)
• Remain up to date on current industry trends & style guides through independent research, team meetings and consulting with co-workers
• Competently and quickly troubleshoot and research unique issues when necessary while making your interactions a net-positive to each artist and co-worker's day

CORE COMPETENCIES:

• Minimum one-year quality assurance and/or customer service-related experience preferred
• Experience using music services/apps preferred (Spotify, Apple, YouTube, etc.)
• Relatively tech-savvy: setting up email accounts, switching between different programs
• Understands, or can quickly learn: ZenDesk, Chrome, Slack, TextExpander (software)
• Strong research skills: able to find solutions to problems

HARD SKILLS:

• Strong communication skills: both verbal and written. Spanish and/or Portuguese fluency is a plus!
• Accurate typing, 40-60 wpm

PERSONAL + PROFESSIONAL ATTRIBUTES: 

• Attention to detail
• Positive attitude
• Able to maintain high output with a repetitive workload
• Customer-service, customer-happiness orientated
• Quick learner
• Curious: excited about finding the answer, continues to learn about DistroKid, Music Industry, and Artist and Customer issues
• Reliability: working 40 hours per week with good attendance
• Self-starter
• Ability to quickly switch between tasks, in order to best serve the business
• Must love music: any kind is good