Job Description

SUMMARY: Interacts with credit union members to accurately conduct all credit and debit transactions in compliance with established credit union policies and procedures.

ESSENTIAL FUNCTIONS:

• Greets members with a smile in a friendly, courteous and professional manner
• Develops and maintains account relationships, provide solutions, and resolve member problems through quality service and product knowledge while maximizing cross-selling opportunities
• Performs routine member transactions, including, but not limited to deposits, withdrawals, cash advances, cashier’s checks, redeem savings bonds,  loan payments, transfers and check cashing on credit union data processing system
• Processes information pertaining to members’ accounts and routes to proper department for processing
• Provides in person, by telephone or mail such explanation as member authorizes concerning their account
• Educates member on value added products and services and employs related cross-selling/service standards
• Processes and prints Instant-issue debit cards at member’s request
• Assists members in opening sub accounts
• Conducts daily opening and closing of terminal; accounting for assigned cash; balancing to terminal close report; remitting daily work to supervisor, and other support activities
• Adheres to all policies and procedures
• Other duties as may be assigned

SECONDARY FUNCTIONS:

• Places cash order for Service Center on a weekly basis
• Assists in performing end of night job duties and check scanning
• Works Saturdays in the Gurnee Service Center on a rotating basis
• Fulfills Receptionist duties at the Gurnee Service Center, as needed
• Works as ITM MSR, as needed

QUALIFICATIONS:

• Education Required: High School Diploma or equivalent (GED)
• Experience Required: One (1) year of cash handling and customer service experience
• Experience Preferred: Two (2) years of cash handling and customer service experience

Knowledge, Skills and Abilities (KSAs):

• Mathematical skills
• Organizational skills
• Ability to count cash accurately
• Ability to perform job functions independently
• Ability to work as part of a team
• Ability to verbally communicate effectively with internal and/or external members
• Ability to use computers and job-specific technology/software efficiently
• Maintains confidentiality
• Performs responsibilities with composure, quality and accuracy under stress of deadlines/requirements

TRAVEL: Up to 10% local travel to assist with service center coverage

Company Description

ALEC is one of the largest credit unions in Illinois backed by the strength and stability of over one billion in assets. Every day, we work hard to prove our commitment to provide the very best financial products and services to more than 30,000 ALEC members. Setting the bar high is a proud tradition at ALEC that has resulted in the strong, loyal support of our members. We welcome bright, people-oriented professionals who want to build their career and help our credit union continue to expand its presence, offerings and the people it serves.