Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Our Company:
Absolute Debt Relief is a growing company located in Irvine, CA that is dedicated to helping families navigate various debt relief solutions that may be available to help them to become debt-free. Our beautiful high-rise office building provides an amazing working atmosphere, including amenities like a gym located on our office floor, garage parking, café/restaurant within the building plus the convenience of being located directly across from Irvine Spectrum.
Employment Opportunity:
We are seeking a highly motivated and customer service-oriented Call Center Representative to join our team immediately. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries or concerns over the phone. This is a fast-paced and dynamic role that requires excellent communication skills and the ability to multitask effectively. You should have an outgoing and pleasant personality, as this is also a customer service role.
All employment history will be verified, so please do not submit false resumes. We’re a company that truly cares about our employees, their success and want them to be with us long-term.
Job Responsibilities:
Answer incoming calls, forward calls and respond to inquiries in a professional and courteous manner
Provide basic and accurate information to clients via phone/email
Assist clients with making appointments
Receive, sort and distribute daily leads/messages to sales agents
Perform data entry tasks to update customer records and maintain accurate information
Manage client pipeline and enter information into CRM software
Utilize phone etiquette to ensure positive customer interactions
Collaborate with other team members to achieve department goals
Ensure office area is tidy and presentable, with all necessary stationery and material (e.g. pens, paper, etc.)
Follow company policies and procedures to ensure compliance
Follow up with clients to ask for reviews, address any complaints and maintain client satisfaction
Qualification Requirements:
Must have a great attitude and friendly personality
Must be very punctual and dependable
Ability to work in a fast-paced environment while maintaining attention to detail
Experience in a customer service based industry or position
Excellent phone etiquette and ability to communicate effectively over the phone
Strong communication skills, both verbal and written
Ability to type quickly and accurately
Proficient in using computer systems and navigating multiple software applications, including CRM, emails, texting and other communication software
Excellent problem-solving skills and ability to think quickly
Fluent in English is required. Spanish is a helpful added plus
Skills:
Previous experience in a call center or customer service role is preferred but not required
Multilingual or bilingual abilities are highly desirable – ideally English & Spanish speaking
Strong data entry skills with high accuracy
Administrative experience is beneficial
Front desk or receptionist experience is a plus
Hours: Monday - Friday 8:30am – 6:00pm Pacific time, occasional limited weekend hours may apply as needed
Job Type: Full-time
Pay: From $20.00 per hour, up to $30 per hour over-time pay
Expected hours: 40 – 50 per week
Shift:
10 hour shift
8 hour shift
Language:
English (Required)
Spanish (Preferred)
Ability to Commute:
Irvine, CA 92618 (Required)
Ability to Relocate:
Irvine, CA 92618: Relocate before starting work (Required)
Work Location: In person