Job Description

• First line of contact for all visitors to the building. Grants access Maintains safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.
• Monitors surveillance equipment.
• Inspects buildings, equipment, and monitors access points.
• Reports and assists with escalation duties related to major problems impacting business, or site outages.
• Ensures all established policies and procedures are maintained and followed.
• Makes decisions with an understanding of procedures, company policies and business practices to achieve desired results.
• Responsible for monitoring of the property and access control.
• May be required to control traffic by directing drivers and enforces parking regulations.
• Document work in various Ascent and client systems after work has been scheduled.
• Reports atypical situations to management.
• Escalates all emergency, fire and safety hazards.
• Promotes positive public relations by offering courteous service to customers, visitors, and guests and responding to their requests.
• Monitors and controls the building's life safety system and central access control systems.
• Provides escort for guests, visitors, and contractors as required.
• Provides insight to improve all department procedures to increase efficiencies and service levels.
• Assesses monitoring faults and prioritizes and escalates accordingly.
• Informs violators of policy and procedures.
• Completes reports by recording observations, information, occurrences, and surveillance activities, interviewing witnesses, obtaining signatures.
• Maintains organization's stability and reputation by complying with legal requirements.
• Ensures work, assignments and projects successfully meets assigned deadlines.
• May act as the Shipping and Receiving Technician for all freight deliveries and shipments, when necessary. Logs freight into and out of the track system and takes customer deliveries to secure storage for pickup.
• Additional duties as assigned.

Qualifications

• High School Diploma or GED required
• 3+ years’ prior customer service experience required. Prior experience working as an Access Control Specialist, in a data center environment, or in military or law enforcement preferred.
• Knowledge and understanding of basic access control systems functions preferred.
• Strong verbal and written skills, detail oriented, and prioritization skills required.
• Ability to effectively communicate and respond to questions from groups of managers, clients, customers and the public.
• Ability to effectively respond, verbally or written, to tough issues, general inquiries or complaints.
• Proficient with MS Office Package
• Must have strong customer service orientation and ability to build customer relationships by building trust.
• Solid work ethic and integrity, able to work effectively and be self-directed is required.
• A good understanding of all applicable rule’s laws, codes, regulations and ordinances in performing access control responsibilities.
• Ability to assess and solve problems involving several options with limited information.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Flexibility, including the willingness and ability to readily respond to changing circumstances and expectations. Openness to new ideas and procedures.
• Ability to work autonomously/independently, with moderate supervision and oversight.
• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries or complaints. Ability to comprehend, analyze, and interpret complex project documents. Ability to manage projects effectively.
• Candidate should be able to work independently and also as part of a team and must have the ability to learn new technologies.
• Must be an eager and motivated individual who excels in a team environment.
• Must be available to work a rotating 12 hour shift schedule and work alternate shifts as needed as is typical in a 24-7 data center security environment.
• Ability to walk or stand for prolonged periods (8+ hours), walk long distances both inside and outside, reach with hands and arms, bend, stoop, reach overhead, climb stairs, ladders, etc. as needed, and lift up to 50 pounds.
• Ability to perform essential duties both inside and outside, in both climate controlled and non-climate controlled conditions.
• Ability to work in an environment that involves exposure to wet (and humidity), extreme temperatures, noise, vibration, and mechanical, electrical, radiant energy, explosive and burn hazards.

Additional Information

This position reports to the Security Manager

All interested candidates should apply through the ad or visit www.ascentcorp.com and select the careers tab to apply for the position.

Ascent, LLC offers a full benefits package including medical, dental, vision, STD/LTD, life insurance, 401(k), PTO, paid holidays, casual work environment and more.

Ascent, LLC is an Equal Opportunity Employer. We are committed to harboring an inclusive and diverse work environment and welcome all qualified applicants regardless of race, age, gender, sexual orientation, gender identity, religion, disability, national origin, protected military or veteran status, or any other status protected by the laws or regulations in the locations where we operate. These terms apply to all stages of employment with our company. Ascent, LLC actively works to create an inclusive environment where all of our employees can thrive, and we understand that having a wide range of experiences, viewpoints, and backgrounds help to make us both a stronger employer and a stronger business.