Benefits:

Competitive Wages

Tools Provided

Uniforms Provided

Company Vehicle

Paid Training

Flexibility

Career Advancement Opportunities

Growing Industry

Health insurance

Training & development

Job Title: Low-Voltage Access Control Technician Reports To: Field Supervisor Status: Full-Time Non-exempt based on applicable skills & experience

Key Areas of Responsibility:

The Access Control Technician position is an integral part of The Flying Locksmiths Memphis and is key to the growth of the company. All Access Control Technicians must have the ability to work well in a high-paced working environment. The individual must work well as part of the team and independently from the FlyLock owner. The Access Control Technician position is a hands-on technical position geared toward an individual who has a technical mindset. Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques.

Requirements/Responsibilities

Minimum of 2 years experience in technical hands-on field experience in security solutions, access control, door hardware, and other skilled trades.

Must possess great communication, customer and documentation skills

Inspects, installs, and services all basic and complex commercial and residential access and video systems.

Performs advanced, complex troubleshooting and repair functions for commercial and residential access and video systems such as programming; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, etc.

Instructs customers in access and video systems operation by recommending ways to use additional features and capabilities of system installations.

Respond to customer questions and requests and recommend corrective services to adjust customer complaints.

Diffuses difficult and complex customer issues.

Builds and maintains working relations with the sales staff.

Defines the scope of add-ons and change orders, seeks customer approval, and writes up paperwork.

Performs site visits with sales consultants for existing or potential clients.

Takes responsibility for the project from first walk-through to final sign-off and hand-offs to service.

Maintains accurate records of all inspections/service calls and troubleshooting as required including documentation and updating paperwork.

Other duties as required by management.

Nice to Have:

Have a Certified Alarm Technician Certificate

Experience with systems mentioned below is useful but not required.

Access control (Low voltage license is TN only):

Access control - service and install. Openpath, ProdataKey, 2N, Kaba E-plex, Alarm Lock, LTS, Alocity, Lockly, CDVI and others. (Biometric, cards, fobs, phone as credential, …)

Electric strike, electronic retraction, electrified levers, magnetic locks, etc…

Door coring for power hinges

Physical Requirements:

Must be able to fluently understand, speak, and write English.

Ability to push, pull, and lift at least 50 lbs.

Ability to kneel, crouch and stoop.

Ability to reach above and below the shoulders.

Ability to use hands and fingers to grasp, twist, and pull.

Ability to climb a ladder and work above ground.

Withstand external weather conditions year-round.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The Flying Locksmiths Corporate.