Account Coordinator

A

APM Music

Account Coordinator

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    APM (a joint venture of Sony Music Publishing and Universal Music Publishing) is the leading provider of original production music available to content creators, with an extraordinary collection of over one million hand-curated recordings spanning every country, genre, and era. APM is the go-to for thousands of music supervisors, producers and video editors, spanning every market. Our music can be found daily on platforms as diverse as Netflix, YouTube, TikTok, Facebook, Wondery, and Spotify, among many others. In 2023, as in every year, multiple Super Bowl commercials featured APM music content. In addition, APM tracks have been sampled by the likes of Jay-Z, Dr Dre, Nas, Drake, MF DOOM, and many others. The APM NFT series (a cyclical, limited offering of music collectibles), offered via Dapper Labs, typically sells out within minutes.

    We are seeking an Account Coordinator to join our film/tv team. This is an LA-based, hybrid role. The candidate must work PT hours (9:00 AM – 6:00 PM PT) and work from our Miracle Mile based office on Tuesdays, Wednesdays and any other company mandated time in the future.

    Key Responsibilities:

    • Host live presentations for new and renewing clients to ensure they can efficiently find music
    • Handle internal and external scheduling for designated Account Executives
    • Engage and educate clients on music director and other APM offerings and services
    • Manage client log ins: creation, deactivation, troubleshooting log in issues
    • Manage pipeline in Salesforce CRM
    • Follow up with clients for usage reporting and analyze client reporting and health: grow positive signals/behaviors and intervene on negative signals
    • Keep track of upcoming renewals and collaborate with Account Executives on strategy, action items and proposal creation
    • Liaise between Film/TV team and Marketing department on a number of recurring and one-off marketing projects including but not limited to email campaigns, social media initiatives, landing pages and pitch decks
    • Organize and maintain current and relevant account and contact information in the CRM
    • Run a variety of reports using Salesforce CRM and other internal databases
    • Stay up to date with industry / competitive landscape / new product features / services
    • Enter music searches, lyric requests, re-record and stem requests into the CRM for fulfillment and communicate back to clients accordingly
    • Take detailed notes on all zoom/video calls and execute action items resulting from meetings
    • Keep clients up to date on additions / updates to APM search experience and/or services
    • Manage and execute timely outreach to clients at key points in their production cycle
    • Have a consultative approach to identify client needs and suggest appropriate solutions, products and/or services
    • Create genuine rapport and trust with existing clients and their teams
    • Stay current on industry trades / trends / happenings and a day-to-day basis
    • Other duties as assigned

    Qualifications

    • Passion for film/tv and music
    • Experience in customer success or similar positions
    • Highly organized, meticulous attention to detail, and solutions oriented mindset
    • Excellent verbal, written, and interpersonal communication skills - solid note-taking skills
    • Ability to multi-task and keep up with your tasks, as well as the team's
    • Critical thinking, ability to speak up in a group and offer suggestions to optimize existing processes and procedures
    • Comfortable taking inbound calls, making outbound calls to customers
    • Experience with CRM software (e.g., Salesforce) and intermediate Excel skills with the ability to quickly learn and adapt to new technologies
    • Outgoing, friendly personality. Able to give and receive feedback. Curious. Able to follow direction
    • Effective public speaker with the ability to go beyond following a script and articulate presentations to diverse audiences
    • Self-starter while not being afraid to ask questions

    What's in it for you?

    • The opportunity to work with a dynamic and legendary team
    • A rewarding opportunity in an ever-changing industry
    • Health benefits, 401k, life and disability benefits and a generous time-off policy
    • Team building and attendance to industry events

    APM is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. Whether by mandate or not, we never have and never will make our employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.