Job Title: Senior Account Manager
Company: Commercial Landscape Maintenance Company
Location: Boston, MA
Recruiter: Represented by Bloom Talent Solutions
Bloom Talent Solutions
At Bloom Talent Solutions, we strive to empower businesses with top-tier talent and foster meaningful relationships that drive growth. We are passionate about creating exceptional experiences for our clients and candidates by delivering quality, innovative solutions tailored to the industries we serve.
About the Role
We are seeking a motivated and experienced Account Manager to serve as the primary point of contact for our clients, ensuring outstanding service delivery and maintaining strong client relationships. This role will play a critical part in driving company growth by overseeing day-to-day communications, managing projects, and maximizing client satisfaction.
The Account Manager will collaborate with our dedicated team to deliver excellent results across all service lines, fostering trust and building long-term partnerships. This full-time role requires a dynamic, client-focused individual who thrives in a fast-paced, people-oriented environment.
Key Responsibilities
- Serve as the main liaison between clients and our internal team, ensuring clear communication and seamless project management.
- Build and nurture client relationships through consistent communication and exceptional service.
- Identify client needs and provide tailored solutions, including upselling services to increase revenue.
- Oversee the quality and execution of client projects, ensuring timely and successful delivery.
- Monitor and report key performance metrics such as client retention, new sales, and customer satisfaction rates.
- Manage client onboarding, hand-offs, and project follow-ups to ensure smooth transitions and sustained trust.
- Contribute to business strategy by identifying opportunities to attract new clients and strengthen the company’s market presence.
- Maintain accurate records of client interactions, sales, and project statuses in CRM software.
- Collaborate with leadership to develop and execute sales strategies that align with organizational goals.
Ideal Candidate Profile
- Proven experience in account management, client relations, or a similar role.
- Exceptional interpersonal and communication skills with a client-first mindset.
- Strong organizational skills and attention to detail.
- A background in the recruitment or professional services industry is highly preferred.
- Self-motivated, results-driven, and able to thrive in a collaborative environment.
- Proficient in using CRM and project management tools.
What We Offer
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and development.
- A supportive, inclusive work environment with a focus on innovation and teamwork.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Success Metrics
- Achieve and maintain client retention goals.
- Meet or exceed revenue targets through upselling and cross-selling initiatives.
- Ensure timely responses to client inquiries and requests (following the “5 and 10 Rule”).
- Foster a positive and productive relationship with internal teams and clients alike.
Other Requirements:
- Valid driver’s license with a clean driving record.
- Bilingual (English/Spanish) preferred.
Compensation and Benefits
- Base Salary: $90k - $100k+
- Incentives: Competitive bonus structure tied to performance.
- Vehicle: Vehicle allowance or company vehicle.
Benefits:
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
Why Join This Team?
- High-Impact Role: Lead large-scale, prestigious commercial landscape management accounts.
- Growth Potential: Join a company that values leadership and operational excellence, offering career advancement opportunities.
- Collaborative Environment: Work with a supportive team in a thriving commercial landscape industry.
How to Apply
If you are a polished and results-driven professional with experience in managing large accounts and crews, we encourage you to apply. Submit your resume and cover letter to rylee@getbloomtalent.com, and include “Senior Account Manager - Boston, MA” in the subject line.