Job Description:

We are seeking a dynamic and results-driven Account Manager to manage a specific group of assigned customers. This individual will serve as the main point of contact for all assigned accounts, ensuring consistent, high-level service and building strong customer relationships.

Key Responsibilities:

Customer Relationship Management: Maintain regular daily contact with all assigned customers to ensure satisfaction and address their needs.

Sales & Opportunity Development: Proactively sell the full range of services in our catalog, including Warehouse, Asset Power, Brokerage, and Local Pickup & Delivery (P&D). Identify and develop new opportunities for growth within your customer base.

Pricing, Building, and Tracking: Accurately price, build, and track all assigned business opportunities. Ensure that each opportunity meets or exceeds the desired or anticipated results and expectations.

Customer Service: Provide exceptional service to your customers at all times, responding promptly to inquiries and requests, and ensuring that their needs are met effectively.

Revenue & Margin Growth: Consistently work towards meeting targeted revenue and margin growth goals, ensuring alignment with overall business objectives.

Availability: Be available to your customers beyond standard business hours when necessary, demonstrating responsiveness and commitment to their success.

Expectations:

Deliver high-level service and responsiveness that exceeds customer expectations.

Build strong, long-term relationships with customers through consistent engagement and communication.

Work towards achieving revenue and margin growth targets, ensuring your accounts' success and satisfaction.

Skills & Qualifications:

Proven experience in customer relationship management and sales.

Strong communication, negotiation, and problem-solving skills.

Ability to manage multiple accounts and priorities effectively.

Detail-oriented with the ability to track business opportunities and outcomes.

Self-motivated and goal-driven with a focus on exceeding targets.

Disclaimer:

J. Boren & Sons Trucking is an equal opportunity employer and this job description does not imply a contract of employment. The responsibilities outlined in this job description are not exhaustive and may evolve or change as business needs dictate. Employees may be required to perform additional duties as requested