Ideal candidates should possess a degree in Graphic Communications or print Media or equivalent experience and a positive, supportive, and motivating attitude. They must also have a strong passion for learning, the ability to thrive under pressure, exceptional multitasking abilities, and excellent relationship-building skills. If you have a solid background in print management and personalized direct mail, we encourage you to submit your resume for consideration. Responsibilities: • Work closely with customers, internal stakeholders, and supplier partners in executing variable data print campaigns, ensuring seamless coordination and alignment with client objectives and expectations. • Build and nurture client relationships through exceptional service, proactive communication, and effective problem-solving. • Collaborate with new and existing customers to guide and support them in implementing or transitioning their existing print products into variable data print productions, ensuring a smooth conversion process. • Manage all stages of production for clients, from prepress through allotment. • Use your innovative problem-solving abilities and expertise in industry research to create effective and budget-friendly solutions. • Ensure that stakeholders receive consistent and precise updates to guarantee high customer satisfaction. • Develop strong partnerships with clients and suppliers by maintaining open and prompt local or international communication. • Serve as a point of contact between clients and vendors to guarantee timely delivery and high-quality products while staying within budget constraints. • Ensure you are accountable for conveying all production details to vendors, including validating delivery schedules to guarantee timely job completion. • Input all job requirements and production-related details into the company's order management system. Qualifications: The Client Experience & Account Manager will be trained to perform the following essential functions and duties: Experience: • A background in Direct Mail/USPS. • Familiarity with Commingle and list services is advantageous. • Account management: 5 years (Required). • Customer Service: 5 years (Required). • Personalization and Variable Data: 5 years (Required). • Mail Distribution Processes: 5 years (Required. • Estimating/Sourcing: Preferred • Knowledge of digital presses used in Variable Data Printing • Print Finished Bindery a plus. • Microsoft Excel: 5 years (Required). • 3rd party vendor inventory receiving/management: 5 years (Required). • Ability to process a high volume of transactions: 5 years (Required). • Strong Customer Service Skills (Vendor/Customer: 5 years (Required). • Demonstrate strong project management skills. • Proficiency in computer skills. Ability to travel: • Miami, FL: Based on Corporate Headquarters • Willing to consider remote work for the right candidate Compensation: $70,000 - $80,000

• Work closely with customers, internal stakeholders, and supplier partners in executing variable data print campaigns, ensuring seamless coordination and alignment with client objectives and expectations. • Build and nurture client relationships through exceptional service, proactive communication, and effective problem-solving. • Collaborate with new and existing customers to guide and support them in implementing or transitioning their existing print products into variable data print productions, ensuring a smooth conversion process. • Manage all stages of production for clients, from prepress through allotment. • Use your innovative problem-solving abilities and expertise in industry research to create effective and budget-friendly solutions. • Ensure that stakeholders receive consistent and precise updates to guarantee high customer satisfaction. • Develop strong partnerships with clients and suppliers by maintaining open and prompt local or international communication. • Serve as a point of contact between clients and vendors to guarantee timely delivery and high-quality products while staying within budget constraints. • Ensure you are accountable for conveying all production details to vendors, including validating delivery schedules to guarantee timely job completion. • Input all job requirements and production-related details into the company's order management system. • Take responsibility for overseeing all expenses linked to print projects, which involves creating purchase orders, ensuring the accuracy of invoices, addressing any billing discrepancies, and maintaining accountability for financial reporting pertaining to purchased items.