Benefits:

Retirement Plan

Competitive salary

Dental insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job Summary The Account Manager provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

Manages and monitors multiple customer touch points for a continued long-term relationship over the life cycle of the customer

Monitors the customers’ needs to ensure that the agency exceeds their expectations

Identifies and communicates cross-selling opportunities discovered through customer interactions or data analysis

Qualifications

Ability to obtain Property & Casualty insurance license ahead of first day of employment.

Demonstrated customer service experience

Effective communication skills

Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

Proficient in metrics and analytics

Ability to coach others

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.