Account Manager, Tree Services

BraveView, Inc.

Account Manager, Tree Services

Santa Ana, CA
Full Time
Paid
  • Responsibilities

    Job Description: Tree Care Account Manager

    Reports to: Vice President of Tree Care

    Job Purpose:

    The Tree Care Account Manager is responsible for all sales and scheduling of multiple tree care jobs.

    Manages accounts through the efficient use of labor, materials, processes and proper staff supervision to produce desired profit margins and optimal customer satisfaction.

    Establishes and maintains good working relationships with clients.

    Follows all Company policies, procedures and safety guidelines.

    Performs related work as required.

    Key Responsibilities:

    Assumes full responsibility for multiple tree care accounts

    Manages customer expectations efficiently

    Proposes tree care pruning, removals and plant health care recommendations

    Develop and create full tree care plans that include GPS mapping of trees along with recommendations

    Utilizes company software correctly to schedule and manage accounts

    Completes paperwork and customer requests accurately and on time

    Creates effective reports and presentations using company templates

    Attends client board meetings, conducts landscape walks with clients and independently

    Makes responsible recommendations to clients

    Addresses risks and hazards associated with all tree care operations (e.g. utility lines, space requirements, etc.)

    Tags removals ahead of time and works with supervisor to direct crews on the scope of work performed

    Completes business processes in a timely and accurate fashion

    Complies with and acts as a role model for all organizational policies and procedures

    Is available for “on-call” emergencies

    Provides excellent service (e.g. accurate, complete, timely) to clients, team members and other Bemus staff

    Follows up on outstanding proposals with clients

    Works with Human Resources to ensure that proper traffic control permits and measures are in place

    Sends tree care schedule to maintenance division and managers ahead of time

    Post tree trimming notices when necessary

    Key Performance Indicators:

    Manages all tree care accounts to achieve overall profitability to company standard

    Maintains all tree care accounts to company quality standard

    Retains client accounts through client relationships and quality performance

    Follows and directs staff in all safety policies and procedures to prevent accidents and injuries

    Produces high-quality work that is on time

    Communicates effectively: follows up and doesn't need to be asked twice, keeps others posted on progress

    Manages tree task log to ensure requests are completed on time

    Schedules, tracks and completes work tickets

    Primary Skills and Education Required:

    Positive attitude; ability to follow rules and instructions, work safely, and work well with others

    Communicate effectively in written and spoken English

    Possesses a valid California Driver's License with acceptable driving record

    3 years of professional tree care experience

    A 2 or 4-year degree in Horticulture, Plant Science or other related field is beneficial

    A combination of experience and education as outlined above is ideal

    Working knowledge of the principles, practices and methods associated with tree care (e.g., tree identification, plant health care recommendations, pruning types, tree risk assessments, recommended removals, etc.

    Competence in math and technology

    Good time management and organization

    Ability to solve problems in a positive and practical manner

    Applies principles of supervision and team building

    Ability to lead and manage a team

    Ability to multi-task and handle a fast-paced work environment

    Ability to work well under stress

    Focuses on exceeding the expectations of customers

    Applies principles of supervision and team building

    • Obtain ISA Certified Arborist certification within the first 6 months on the job
    • Obtain ISA TRAQ (Tree Risk Assessment Qualification) within the first 2 years on the job
    • Obtain Qualified Applicator’s License (QAL) is encouraged

    If you feel you are qualified for this position and would like to be considered, please respond to this job posting by sending us a copy of your resume and we will review.

  • Compensation
    $110,000 per year