Job Description: Tree Care Account Manager
Reports to: Vice President of Tree Care
Job Purpose:
The Tree Care Account Manager is responsible for all sales and scheduling of multiple tree care jobs.
Manages accounts through the efficient use of labor, materials, processes and proper staff supervision to produce desired profit margins and optimal customer satisfaction.
Establishes and maintains good working relationships with clients.
Follows all Company policies, procedures and safety guidelines.
Performs related work as required.
Key Responsibilities:
Assumes full responsibility for multiple tree care accounts
Manages customer expectations efficiently
Proposes tree care pruning, removals and plant health care recommendations
Develop and create full tree care plans that include GPS mapping of trees along with recommendations
Utilizes company software correctly to schedule and manage accounts
Completes paperwork and customer requests accurately and on time
Creates effective reports and presentations using company templates
Attends client board meetings, conducts landscape walks with clients and independently
Makes responsible recommendations to clients
Addresses risks and hazards associated with all tree care operations (e.g. utility lines, space requirements, etc.)
Tags removals ahead of time and works with supervisor to direct crews on the scope of work performed
Completes business processes in a timely and accurate fashion
Complies with and acts as a role model for all organizational policies and procedures
Is available for “on-call” emergencies
Provides excellent service (e.g. accurate, complete, timely) to clients, team members and other Bemus staff
Follows up on outstanding proposals with clients
Works with Human Resources to ensure that proper traffic control permits and measures are in place
Sends tree care schedule to maintenance division and managers ahead of time
Post tree trimming notices when necessary
Key Performance Indicators:
Manages all tree care accounts to achieve overall profitability to company standard
Maintains all tree care accounts to company quality standard
Retains client accounts through client relationships and quality performance
Follows and directs staff in all safety policies and procedures to prevent accidents and injuries
Produces high-quality work that is on time
Communicates effectively: follows up and doesn't need to be asked twice, keeps others posted on progress
Manages tree task log to ensure requests are completed on time
Schedules, tracks and completes work tickets
Primary Skills and Education Required:
Positive attitude; ability to follow rules and instructions, work safely, and work well with others
Communicate effectively in written and spoken English
Possesses a valid California Driver's License with acceptable driving record
3 years of professional tree care experience
A 2 or 4-year degree in Horticulture, Plant Science or other related field is beneficial
A combination of experience and education as outlined above is ideal
Working knowledge of the principles, practices and methods associated with tree care (e.g., tree identification, plant health care recommendations, pruning types, tree risk assessments, recommended removals, etc.
Competence in math and technology
Good time management and organization
Ability to solve problems in a positive and practical manner
Applies principles of supervision and team building
Ability to lead and manage a team
Ability to multi-task and handle a fast-paced work environment
Ability to work well under stress
Focuses on exceeding the expectations of customers
Applies principles of supervision and team building
If you feel you are qualified for this position and would like to be considered, please respond to this job posting by sending us a copy of your resume and we will review.