Job Description
Pay Rates Starting between: $100k - $115k / year
The Account Manager position is focused primarily on managing existing client relationships. This is a field position, primarily customer facing and works with the Branded Sales Team to ensure that customers are completely satisfied with SC Fuels.
- Routinely consult and counsel with existing customers on business practices, operations, and brand standards
- Negotiate and execute contract renewals with existing customers
- Project Management to rebrand sites once supply agreements have been executed
- Manage all aspects of dealer changes
- Review and manage brand mystery shop programs to ensure all sites are high performing
- Communicate marketing programs and promotions
- Monitor and manage contract compliance
- Maintain a high level of relevant general knowledge in order to connect with customers
- Network with colleagues, suppliers, and vendors to learn and share best practices
- Maintain relevant data on prospects and customers in CRM
- Use problem solving skills to address issues and resolve in a timely manner
- Work with Branded Wholesale Team to address potential problems and ensure a great experience for all customers
- Assist in resolving consumer complaints when required
- Provide feedback to company management on ways to enhance operations, and improve company brand and reputation
- Provide feedback to company management on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to customers by extending company offerings
- All other duties as assigned and/or required