The Account Manager at Russell-Massey & Company is responsible for maintaining and maximizing profitable relationships with clients and servicing their insurance needs.

Benefits/Perks:

Competitive Pay

Professional Development

Job Stability in a growing industry

Great working hours! 8:30-4:45

Responsibilities

Identify, qualify, and develop personal insurance opportunities with new and existing clients in person, online, by phone, and through written communication.

Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations, and general account support. Anticipate, respond to, and follow up on all existing client needs..

Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Support and prepare clients for renewal and retention and maintain strong client relationships.

Maintain CE and participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance.

Qualifications

Prior Experience in a Customer Service Role

Be people-oriented, customer-focused, and professionally assertive in servicing existing clients.

Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills.

Have excellent time management skills, thrive in a team environment, and have Technology and Computer proficiency.