Position Summary

The Builders’ Team Assistant is responsible for providing team support in complex scheduling for all builders. The builder’s team assistant works in many areas of development and is responsible for ensuring the previous and future work is accurate and up to standard. Always trying to maintain the company's existing relationships with a builder or group of builders so they will continue using the company for business.

About Pro-Tops Inc

Pro-Tops is a fast-growing national wholesale distributor of kitchen & bath renovation products and materials. PRO-TOPS is the foremost kitchen countertops fabricator in the Charlotte, NC, region.

Our Mission-We create extraordinary living spaces through high-quality products and services for every customer we encounter.

Our Core values are the backbone of our business and guide our hiring process: We S.T.R.I.D.E - with our core values: Service, Transparency, Respect, Inspiration, Dedication, and Excellence.

Performance Objectives

Monitors emails/phone messages to communicate schedule adjustments to field personnel and the production department.

Receive, direct, and relay telephone/email messages.

Managed calendar and ensured all scheduling for daily and future jobs.

Monitor the photos of every installation.

Follow up with builders regarding the previous day's installation, passing the incomplete job information to the account manager who handles the account.

Calling to verify the next day’s templates.

Ensuring the appropriate person is assigned to each activity on Stone App.

Be in constant communication with your direct supervisor.

Follow up on jobs daily and confirm with the Production department.

Education and Experience

Ability to calculate, post, and manage accounting figures and financial records

Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet

Excellent data entry skills with customer service and negotiation skills.

Administrative writing skills.

Professionalism, confidentiality, and organization.

Reporting skills.

Travel logistics.

Competencies:

Leadership: Proven excellent service, initiative and punctuality

Organization: Always maintain a clean and organized work area.

Communication: Excellent verbal communication skills

Problem-Solving and Flexibility. Demonstrate problems. Solving skills to address unexpected challenges during deliveries, adapt to changing schedules, and prioritize deliveries as needed.

Safe and Efficient Product Delivery: Operate the truck safely and responsibly, adhering to all traffic and safety regulations.

Adaptability: As required, attend and participate in company and department meetings, services, and training.

Problem-solving adept at identifying and analyzing complex problems and is highly skilled at developing effective solutions that are both practical and efficient.

Customer Service: Ability to communicate effectively, attention to detail, and work under pressure.

Strong multitasking skills: Be able to switch between tasks and ensure that each one is completed thoroughly and accurately.

Demonstrates a sense of urgency and ability to meet deadlines

Physical Requirements:

Prolonged periods sitting at a desk and working with hands and fingers to operate a computer.

Ability to bend, lift, and carry up to 25 pounds occasionally

Must be able to ascend and descend ladders and stairs and work in confined spaces and proximity to loud equipment.

Stand, sit, talk, hear, reach, stoop, kneel, and use the telephone.

Frequently bend to file and maintain files.