Job Summary

Our team is currently looking for an Account Representative who can effectively communicate with customers to understand their requirements, handle inquiries, address concerns, and offer beneficial resolutions to guarantee a satisfactory customer service experience. The ideal candidate should be sociable, proficient with technology, and capable of maintaining composure even in stressful situations.

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend training to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively